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Topics started by peter.chan

2 Topics

P
Apprentice
peter.chanApprentice
posted in Archives - Freshdesk

Create ticket reply as customer

Hi, I am currently integrating freshdesk to a sms system. I can create a ticket using a specific email like 'smsId@mycompany.com' to identify the customer and create a reply as agent. However, I got an error with message "There is no active email_config matching the given from_email" when I try to create reply with "from_email" which using the email format above. And what I would like to achieve is create a reply as a customer (or similar), is it possible?

1
M
Apprentice
6 years ago
P
Apprentice
peter.chanApprentice
posted in Archives - Freshdesk

Cannot upload the app zip file

Hi,I am trying to upload the app(zip) in https://www.freshdev.io/However, it says the zip file is not valid when I publish and upload the zip.Is there any way to track what the problem is?I am using MacOS 10.13.4.Node version is 6.14.2Freshwork Cli version is 4.3.1

3
aravind.sundararajan
Skilled Expert
5 years ago

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