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Topics started by aftab.ahmad

2 Topics

A
Apprentice
aftab.ahmadApprentice
posted in Archives - Freshdesk

Double login page

HelloI have 4 portals I use across my schools I support.My original portal allows me to log in and go straight to the ticket page, recently my other three portals now force me to log in twice, once on the normal login page, then I'm redirected to log in again with the same account on the freskworks login page.Unfortunately this is also affected all my contacts who try to log in and raise a ticket.Is there a way to disable the second login page?thanks

3
M
Community Debut
4 years ago
A
Apprentice
aftab.ahmadApprentice
posted in Archives - Freshdesk

Agent notifications not working

I had set up agent notifications for new tickets back in July, however something has happened since and they have totally stopped working.I have disabled then re-enabled, removed agents then added them back in. I have checked the spam filters multiple accounts (Outlook, Gmail etc.) but nothing is coming through.Any ideas what I can do next?thank you.

3
hemanth.ramya
Community Manager
3 years ago

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