I had set up agent notifications for new tickets back in July, however something has happened since and they have totally stopped working.
I have disabled then re-enabled, removed agents then added them back in. I have checked the spam filters multiple accounts (Outlook, Gmail etc.) but nothing is coming through.
Any ideas what I can do next?
thank you.
Hello Aftab,
That is unfortunate! We see that there is a ticket with us and our support stars have also emailed you to assist you further on this. We will keep you posted on the same ticket with any future updates on the same.
Thanks!
Please make sure the agent email notifications are toggled on under Admin > Email notifications > Agent notifications. If you still face trouble, we request you to drop an email to support@freshdesk.com, @FLVPlayer.
Happy supporting!
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