Topics started by DamianJBunn
I am new to Fresh Service and whilst I like the concept I am struggling with a lack of basic functionality (or lack of knowledge). As an example when setting up a test I ran an asset scan on some old kit which worked fine. Now that piece of kit has been removed I am left with 600 legacy pieces of software, unique to that machine that I want to remove. There is no facility to bulk delete software other than going through FS Support who request a list of the software so they can remove it. No facilty to export a lit of software so I jump onto Reporting. Cannot for the life of me find a way to report a list of software items which are not installed on any assets, in fact I cannot even work out how to list the software database.I appreciate this is a cloud service but what is really letting it down for me is the lack as I said in my first line of basic functionality and over complicated reporting.We are still in proof of concept and at this stage I cannot justify extending and may be force
I have seen a number of discussions around adding software to a user that has not been scanned. This is a great tool. What I would like to know if it is possible to have a template, or bulk add to a user. We have a number of CALS, and user based licenses that are no scanned. There are approx 9 that have to be added to every user manually. What would be ideal would be if there could be a user creation temple that also included a set of standard software assignments.ThanksDamian
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