I am new to Fresh Service and whilst I like the concept I am struggling with a lack of basic functionality (or lack of knowledge). As an example when setting up a test I ran an asset scan on some old kit which worked fine. Now that piece of kit has been removed I am left with 600 legacy pieces of software, unique to that machine that I want to remove. There is no facility to bulk delete software other than going through FS Support who request a list of the software so they can remove it. No facilty to export a lit of software so I jump onto Reporting. Cannot for the life of me find a way to report a list of software items which are not installed on any assets, in fact I cannot even work out how to list the software database.

I appreciate this is a cloud service but what is really letting it down for me is the lack as I said in my first line of basic functionality and over complicated reporting.

We are still in proof of concept and at this stage I cannot justify extending and may be forced to stick with Managengine.

Any tips would be gratefully received as I do not want to throw in the towel just yet.

Damian