Topics started by shirley huang
Hello I want to post a feature request about the freshchat, which is the icon that can pop up a notification for the website visitors. (Like the below picture). Even now we have the campaign feature that can also send the message to the visitors, but we prefer to users can click the icon and see the FAQ. The campaign will let uses into the chat page directly. Many thanks you can add the feature to your roadmap.
Hello everyone, I want to know how to integrate Freshchat with document 360 (https://document360.com/).Doc360 is our external knowledge, we want to integrate it with the SOLUTION of freshdesk, then we our customers create a new ticket, they can see the related articles automatically, not need to switch to another system. Thanks,
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