Visit Freshworks.com Visit Freshworks

Topics started by MisterD

2 Topics

MisterD
Apprentice
MisterDApprentice
asked in Ticketing & Agent Productivity

Custom View: all ticket types EXCEPT...

We have created a Custom Field called “Type” which allows us to categorize tickets (printing, network, password reset, etc). I would like to create a custom view which filters OUT some of these ticket types. However, when I select some of the options, I get no results… I assume this is because the filter is performing an AND search and not an OR search (seeking tickets with all of those Types instead of tickets with any of them).Am I missing something? Is the kind of filter I want not possible?

5
aravind.sundararajan
Skilled Expert
1 year ago
MisterD
Apprentice
MisterDApprentice
posted in Apps and Marketplace Integrations

Computer Cart Reservation System

Can Freshdesk’s scheduler function as a reservation system? I need to allow my teachers to reserve our shared computer carts; any way to leverage Freshdesk as a solution?

3
jhonsmith412
Community Debut
2 years ago

Badge winners

Show all badges
Terms of UseCookie settings