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Topics started by Esther

3 Topics

E
Top Contributor
EstherTop Contributor
asked in Ticketing & Agent Productivity

If you want to, you can also open up a complete list of tagged items by clicking on the corresponding numbers.

Please explain how this works.I cannot see a list of 15 articles when I click on 15 so please tell me how I can ope a complete list of tagged items by clicking on the corresponding numbers?

1
Pooja Bernice
Community Debut
1 year ago
E
Top Contributor
EstherTop Contributor
asked in Knowledge Base

Do I really have to duplicate my solutions if they fit in more than one category

Hi,Please advise whether one still has to duplicate solution articles to include them in different categories or is it now possible to add multiple categories to one solution?Thanks 

1
Keer
Community Debut
2 years ago
E
Top Contributor
EstherTop Contributor
asked in Apps and Marketplace Integrations

How do you add a colleague to the freshdesk app in a slack workspace ?

Hey,as you can see, I am authorised on the freshdesk app in our slack channel. My colleague who took this screenshot is not. Please advise how to authorise him? When he adds Freshdesk to his Slack app, he gets this:(the settings button top right doesn’t do anything)But when I add it to my slack app, I can see open and pending tickets and reply directly from Slack.Please advise. Thank you

9
hemanth.ramya
Community Manager
2 years ago

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