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Topics started by ClaudiaAmpler

2 Topics

C
Contributor
ClaudiaAmpler
asked in Knowledge Base

Show solution article in multiple folders or categories

I found this ancient thread: https://support.freshdesk.com/support/discussions/topics/300507/page/3?url_locale= But would also like to have the possibility to show a solution article in multiple folders.We have multiple products with articles which apply to all, and some only to a few. Right now we’d need to greatly overhaul our main page or get a custom folder view but that’s not an option for us.

9
AndyRussell
Skilled Expert
14 days ago
C
Contributor
ClaudiaAmpler
asked in Knowledge Base

Related Articles show logged-in-only articles

The article list shown in “related articles” includes links which are in folders set to “logged-in users only” view. How can I change this?Users are led to a login site, which is not very elegant.I don’t want to set it to agents only or unpublish all 100 articles set to logged-in only.

1
hemanth.ramya
Community Manager
2 years ago

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