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Topics started by adityatawade

3 Topics

adityatawade
Top Contributor
adityatawadeTop Contributor
asked in Ticket & Workflow Management

API issue with Priority | Postman | Freshservice

Hello,I am trying to make a ticket via Postman. As I define priority as value 4 which is Urgent in Postman. But as I create a ticket my ticket get priority as low which should happen, No workflow are working.Also I have tried in new Instance and Same Problem. I am attaching some Image for referenceCheck Priority 

7
adityatawade
Top Contributor
2 years ago
adityatawade
Top Contributor
adityatawadeTop Contributor
asked in Ticket & Workflow Management

Can we developer a serverless timer clock when ticket raised ?

Hello Dev,Can we create a serverless app for freshservice, where ticket get raised. App will start a clock from start from second. (e.g. 20 Sec) Which will be stored in custom form field for ticket property. Which value can we use at workflow level to trigger some workflow after custom time when ticket is raise. Can any one help me to get developed ?Thanks 

2
adityatawade
Top Contributor
1 year ago
adityatawade
Top Contributor
adityatawadeTop Contributor
asked in Apps and Marketplace Integrations

Storing Sensitive Data in Freshservice Custom Application

I am currently in the process of building a custom application within our Freshservice environment. The purpose of this application is to create a new group in Google Workspace whenever a ticket is created. However, I have concerns regarding the storage of sensitive data, specifically the client's Google service account credentials.Upon researching the available options, I came across Freshservice's iparam framework, which seems to be a commonly used method for storing sensitive data within custom applications. However, I would like to explore alternative options, if any, to ensure the highest level of security for our client's information.Could anyone please advise if there are any other recommended approaches or best practices for storing sensitive data within custom applications in the Freshservice environment? I want to ensure that we comply with industry standards and maintain the confidentiality of our client's data. 

0
adityatawade
Top Contributor
10 months ago

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