API issue with Priority | Postman | Freshservice

Hi @adityatawade , can you make a POST request and check again. From the screenshot it looks like you are making a GET request that is ideally fetching all the tickets from the system.

Hello @adityatawade I ran through a few tests to see if I could replicate your issue and I also am getting tickets set to a low priority after I have changed the data I am sending in a POST request. This looks to be a bug. Best course is to raise a support ticket at support@freshservice.com. Also I would take this issue to the developer community here as they can get in touch with the team responsible for the Freshservice API. Tagging @sanofar.allahpichai since she has done a great job for us in the past in resolving technical issue regarding freshservice.

Let us know how it goes. Hope we can get this fixed.

Take care!

Thank you @sanofar.allahpichai for taking a look at this. I made the adjustment you mentioned and that definitely fixed the issue on my side. Hope it does the same for @adityatawade. 

Thanks again!

@sanofar.allahpichai This does raise a question though 🤔 When I tested this I did so in a sandbox spun up from our production environment. In our production environment we do not have Priority Matrix enabled, so is there a reason why that setting is not replicated in the sandbox when it is built? I wasn’t aware that it would be reenabled and I have built workflow where, I feel like, that setting has negativity impacted its functionality when testing in the sandbox. Might be worth bringing up to the product team regarding a true representation of the production environment when creating a sandbox.

Thanks 🤗

Thanks for response, I have disable Priority Matrix and now its working fine 🚀

 @sanofar.allahpichai @zachary.king