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Topics started by Adam Z

2 Topics

Adam Z
Apprentice
Adam ZApprentice
asked in Chatbot and AI

Repeating Hello Flow during chat sessions

Hi All, I recently deployed a self-serve bot to my company’s website and I have reports that while the chat session is open the 1st Hello flow I created triggers at random intervals (no rhyme or reason), sometimes it triggers itself at 8 minutes of session time, sometimes 14, sometimes 20 etc. To combat this I’ve added an inactivity timer so that if the session is inactive for 8 minutes it should trigger an end chat/inactive flow I created, however, the inactivity timer isn’t being triggered either. Any ideas as to what I may be missing?   

1
Adam Z
Apprentice
1 year ago
Adam Z
Apprentice
Adam ZApprentice
asked in Portals, Emails & Other Channels

Is there a way to create a dependent ticket field which shows a text input field if only a specific option is selected?

Hi All,I’m fairly new to Freshdesk but have been building a instance for my current company. As part of my Help Portal, I’m attempting to build an all-encompassing form that has some field multi-selects with inputs. I’ve read several Freshdesk help articles and tested quite a bit however I’m not find a definitely answer to if the following is possible:I want to create a drop down field where if a customer selects Company A → They can input their specific domain (text input) versus if they select Company B→ No text input field shows. Is this possible with Ticket Fields? If so does anyone have relative documentation/instructions on how to achieve this?Thanks in advance,~Adam

1
Christopher253
Community Debut
1 year ago

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