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Topics started by Paula

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PaulaTop Contributor

CSAT or NPS Whatsapp

Hi!I really need to measure the satisfaction of calls via whatsapp. However, Freshchat does not allow the survey to be sent via whatsapp. What is the solution for these cases?

PaulaTop Contributor

asked in Analytics, Reports & Dashboards

CSAT Reports

Hello guys How are you?I wanted some help with the CSAT reports.Is there any way to track the responses (comments) of each survey answered and relate it to the ticket? In the "Analysis" part, as "reports" will soon be discontinued.

PaulaTop Contributor

asked in Ticketing & Agent Productivity

Arcade

Do you have any reports you can generate to track these Arcade points and badges?How do I see who has won each month or how many points are missing for certain missions?why not also consider Freshchat?

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