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Topics started by bilel hamadi

4 Topics

bilel hamadi
Contributor
bilel hamadiContributor
asked in Ticketing & Agent Productivity

Change a public note in ticket to private

Hi, Support should be able to switch a public note to private and vice-versa. Thanks, Bilel

7
hemanth.ramya
Community Manager
8 months ago
bilel hamadi
Contributor
bilel hamadiContributor
asked in How do I....?

Hide customer name from Forum

As an Admin I want to be able to hide customer’s name in the Forum section. Is there a way to do that?

4
T
Community Debut
1 year ago
bilel hamadi
Contributor
bilel hamadiContributor
asked in Analytics, Reports & Dashboards

Report on the Forum section

Hi, Is there any way to create reports/Dashboards for the forum section?Basically I want to see the number of interactions, visits, users ect. Thanks, Bilel

3
U
Contributor
10 months ago
bilel hamadi
Contributor
bilel hamadiContributor
asked in Automations and Workflows

Remove/edit default ticket fields

Is there a way to remove ticket fields from right from the ticket page without using an app?

3
aravind.sundararajan
Skilled Expert
1 year ago

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