Hello @bilel hamadi 

Welcome to the Freshworks community! Can you please elaborate on the need to remove ticket fields on the ticket page? You can use Dynamic sections to show/hide fields based on type or other dropdown fields. 

Cheers!

Hi, I actually want to have a ticket type with subcategories but the only way to do this to create a new custom field also called type but the problem is that the default field “Type” is still there I cannot remove it or hide it only except with an app

Understood, @bilel hamadi. Currently, the only way to hide the “Type” field is by using an app on the ticket page.

You can add this as a feature request on this topic monitored by our product team!

Cheers!