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Topics started by JKB57

5 Topics

J
Top Contributor
JKB57Top Contributor
asked in How do I....?

Sexist Message in Freshdesk User Interface - Please remove it from your software immediately

Hi Freshdesk Team,Please remove the message “It’s a bird...it’s a plane...it’s Supportman!” from your software. This is sexist and it offends Support Analysts who identify as female. See the screenshot below. That appears from time to time when I refresh a list of tickets.  

7
jim.stephen
Community Debut
1 year ago
J
Top Contributor
JKB57Top Contributor
asked in Ticketing & Agent Productivity

To many keyboard presses needed to enter times like 5 minutes when logging time

How do I easily enter 5 minutes when I log time? Entering 00:05 or 0.083333333 takes too long, and if I enter just 5, it gets interpreted as 5 hours. In other excellent tools like JIRA Service Desk, you can simply enter “5m” for 5 minutes. In fact, any minute amount that does not easily convert to decimal format is hard to enter. For example, 5, 10, 20, 25, 35, 40, 50, 55. You should provide an easy way to enter values like that.  

2
Aishvarya
Community Manager
1 year ago
J
Top Contributor
JKB57Top Contributor
asked in Ticketing & Agent Productivity

How to edit ticket summary field if another agent originally entered it?

How do I edit the Freshdesk ticket Summary field if another agent originally entered it? One of my colleagues is away this week, so I took over his ticket and set myself as the Agent. However, when I went to update the Summary that my colleague had originally entered, the Edit button was invisible. That makes no sense. I’m now the agent on the ticket. I should be allowed to edit the Summary. Please tell me how to do it, or please fix it if this is a bug. This is a very common use case.

4
J
Top Contributor
1 year ago
J
Top Contributor
JKB57Top Contributor
asked in Ticketing & Agent Productivity

Freshdesk Out of office error: Start time should be at least 15 minutes from current time

When I tried to set an out of office schedule that starts less than 15 minutes into the future, I get the error “Start time should be at least 15 minutes from current time”. How do I remove that 15 minutes buffer? I should be able to set an out of office schedule that starts immediately. Why? Here are two (of many) possible reasons:I am seriously ill and I need to leave the office immediately. I am on vacation already and I just realized that I forgot to set my out of office schedule.Why the heck do you have this 15 minute buffer? It makes utterly no sense.

1
JoeFresh123
Community Debut
1 year ago
J
Top Contributor
JKB57Top Contributor
asked in Ticketing & Agent Productivity

Where is the format painter button in Freshdesk?

Does the Freshdesk “email” editor have a format painter button like Outlook’s excellent email editor? I couldn’t find such a button in Freshdesk. See screenshot below. We need this functionality. It is a time saver. 

1
jim.stephen
Community Debut
1 year ago

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