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Topics started by Prasad.N

3 Topics

Prasad.N
Contributor
Prasad.NContributor
asked in Automations

Hierarchical Approval for Ticket Approvals or escalation

Need to create work flow based on the Hierarchical Approval or escalationsLikeWhen Requestor create a Service Request and approval goes to 1st level if not approved send email or assign approval to 2nd level and if not 3rd level with respective timeframe.1st Level - Reporting Manager2st Level - Reporting Manager’s Manager3rd  Level - Department Head  (probably Manager’s Manger again)Kindly do let me know how can i achieve this using the available user data (Synced with AD)Same way for TIcket if not responded or not resolved in x days alert will go to 1st, 2nd and 3rd level

4
Daniel Söderlund
Skilled Expert
1 year ago
Prasad.N
Contributor
Prasad.NContributor
asked in Assets

Why it is so complicated to Auto Assign Asset to a user?

Fresh service is failing to Auto assign Asset to users. Current Config:Probe is syncing AD users to Fresh and we have Employee ID is set to SamAccount.What is working:The SCCM laptops using Discovery Agent is working fine i.e. auto assignment is working. (last login by)What is not working:Perhaps, On the INtune or Hybrid Joined laptops are not auto assigned using “last Login by” We haven’t created any workflow as of now, if we can do this using workflow automator, that would be great. Kindly help me on this

2
Prasad.N
Contributor
2 months ago
Prasad.N
Contributor
Prasad.NContributor
asked in Apps and Marketplace Integrations

Active directory Attributes are not syncing properly

We have installed the probe and configured the user Sync from on-prem AD, all were fine till last month.However, when the employee’s manager details changed in AD is not getting updated in Freshservice though sync is happening (email address changes are visible). Also noticed that sometimes users get deactivated.This is impacting the Service Request approvals workflow.any idea, how can we address this? In the past similar issue happened and we did remove the Probe and configured everything from scratch, perhaps, it caused user login and other sort of issues.   

1
Prasad.N
Contributor
6 months ago

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