We have a scenario where the CEO reports to the Board of Directors Chair, which syncs from AzureAD, and so all of our automated approval workflows send approval requests to the Chair when the CEO is the requester.
We wish to have the CEO be able to self-approve their tickets (as all requests within Fresh are within their delegation). We have set the Delegated Approval within the Chairs profile, but it seems this does not work when the ticket is within a Restricted Agent Group - they get ‘you cannot access this page error’ (even though they are logged in, and have delegate approval).
Does anyone have any ideas on how to get around this / or ideas on how to best manage this? I don’t really want to turn off the restricted group (as it a HR group).
Currently, the Agent of the ticket has to remember to manually send an approval to the CEO, and cancel the one sent to the Chair
