I need to open a child ticket once the parent ticket is approved. Or maybe just change the status of the child ticket to open (from awaiting approval) once the parent is approved.
Scenario: we have some equipment in stock always and we pull from inventory and then order backfill. So for those items, I need a child ticket to open to order the backfill. I have the workflow to open the child ticket, but if the parent is in awaiting approval, i don’t want the backfill ordered in case the parent ticket is not approved.
Make sense? Any ideas?