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Location Field Mandatory on Form but not appearing in Ticket

  • 20 March 2024
  • 2 replies
  • 35 views
M
Rank
Badge +1

Hi

On our form for an issue submission we have a mandatory field call Location and its Data Source is Locations, however, it does not pull the submitted data through to the ticket. Any ideas please?

 

2 replies

eeha0120
Rank
Userlevel 7
Badge +11

Hi.

That’s a little bit odd.

I’d suggest to submit a support ticket for faster resolution directly with Freshworks supports, as it may be something in your instance.

 

Regards,

Elvis Henriquez
rajagopal.baladhandayutham
Rank
Userlevel 4
Badge +6

Hi @MacMurdo 

As mentioned above, the issue seems to be related to your instance, we notice that you have logged a support ticket for this with our support team, we’ll work alongside the team and prioritize for resolution.

Thanks.

Rajagopal || Freshworks Community

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