Need Advice on Freshdesk Automations - Ticket Status Transition

  • 6 December 2023
  • 1 reply


I trust this message finds you all in good spirits. I'm currently working with Freshdesk and am seeking guidance on setting up automations related to ticket status transitions.


  1. Has anyone successfully configured a similar automation in Freshdesk for ticket status transitions?
  2. What specific steps did you take to set up this automation, and are there any best practices I should be aware of?
  3. Are there any known challenges or limitations when it comes to automating ticket status transitions in Freshdesk?

Your expertise and insights would be incredibly helpful as I work through this automation task. Thank you in advance for your time and assistance!

Best regards, BBR game

1 reply

Userlevel 1
Badge +4

Greetings @ChBing. Thanks for contacting Freshworks community.

We have the option to create automations that function according to status changes or that can modify the status based on actions. If you could kindly provide us with your specific use case, we would be pleased to offer the necessary screenshots or screen grabs and provide you with appropriate assistance. We can also create a support ticket if necessary. Please let us know your thoughts.


Thank you,