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Apprentice
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Hi,

 

There is a problem to create tickets :
We are sorry. You have been restricted from accessing this helpdesk page.

https://proginelectricite.freshdesk.com/

Can you please help fix it ?

Best,

Flo

Best answer by madhusingh0906

Hi ​@supereight_ch 

Looks like there is an issue with Ticket creation from your customer portal. We have made changes in the backend and that should be fix the issue. I have also raised a ticket on your behalf.
Ticket Id :- 17404335

You can also drop an email to support@freshdesk.com and we would check this for you.

We look forward to hearing back from you.

Thanks :)

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    4 replies

    madhusingh0906
    Community Debut
    Forum|alt.badge.img+7

    Hi ​@supereight_ch 

    Looks like there is an issue with Ticket creation from your customer portal. We have made changes in the backend and that should be fix the issue. I have also raised a ticket on your behalf.
    Ticket Id :- 17404335

    You can also drop an email to support@freshdesk.com and we would check this for you.

    We look forward to hearing back from you.

    Thanks :)

    Madhu, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    Apprentice
    Forum|alt.badge.img

    Thank you, works like charm now.

    HekateSwitch
    Community Debut

    Getting restricted from a helpdesk page can be frustrating. It's always a good idea to check your permissions or reach out to the support team for assistance. For more troubleshooting tips, check out HekateSwitch for helpful resources!

    madhusingh0906
    Community Debut
    Forum|alt.badge.img+7

    Glad to assist ​@supereight_ch :) Please feel free to reach out to us here or support@freshdesk.com and we would be happy to assist you.

    Madhu, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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