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Using Freshdesk Omni

CX and Customer Support

3 Topics
Hazeljames_00
Apprentice
Hazeljames_00Apprentice
asked in Getting Started
Spotify Insiders – Assemble to Shape the Future of Spotify Music!

Calling all Spotify enthusiasts! Just like the Avengers, Spotify is looking for its most passionate listeners and influencers to join our Spotify Insiders program. Be the first to experience new features, share feedback, and help shape the future of Spotify. Whether you love creating playlists or discovering new music, this is your chance to influence Spotify’s  journey while building your personal brand. Ready to join the movement?

40
Hazeljames_00
Apprentice
18 days ago
ShubhamShrivastava
ShubhamShrivastava
published in Getting Started
The Evolution of the Customer Service Experience: From Omnichannel to Customer Service Suite!

Hello Freshworks Community,I’m @ShubhamShrivastava from the Enterprise Customer Success team. As your community Subject Matter Expert, one of the first discussions I wanted to speak on was our CSS - the future of Unified.As you know at Freshworks Inc, we're constantly innovating to provide the best possible customer service experience. That's why we're excited to announce the next step in our journey - the introduction of the all-new Customer Service Suite, replacing our popular Omnichannel product. Omnichannel served as the foundation for Unified Customer interactions. lt was a game-changer, allowing businesses to manage all customer conversations (email, chat, social media, etc.) from a single platform. This eliminated silos and ensured a seamless experience for customers, regardless of their preferred communication channel.  The Customer Service Suite (CSS) takes over as the future of Unified Service & Support mechanism. The Customer Service Suite takes things a step further. It

2014
ShubhamShrivastava
3 months ago
A
Skilled Expert
aldoSkilled Expert
posted in Getting Started
Custom Object and Custom Modules in CSS

Hi There, I have few questions, are these Custom Object in FD and Custom Module in FC separate entities in CS Suite?Is it possible to has a relationship / integration data from each other that can be one single source data?So, we don’t have to entry the data to each other entities. Hope this could be help us on processing a unique conditions on our customer in the future. Could you guys kindly give me a deeper insight related these?Thank you

120
A
Skilled Expert
4 months ago

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