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Using Freshdesk Omni

CX and Customer Support

4 Posts
pradipta.chandra
Community Manager
pradipta.chandraCommunity Manager
published in Getting Started
Data Import - Deep Dive - Webinar TutorialTutorial

Hello Everyone!We are back again with another most requested webinar - Deep Dive into the world of Data Import.Importing data into a CRM/Freshdesk Omni-Suite account is like moving into a new house. You've got boxes of stuff (that's your data), and you need to figure out:What goes where   What needs special handling   What might break if you're not careful   And how to make sure everything ends up exactly where it should be By the end of this session, you'll be a master of "digital moving" - getting your valuable data from spreadsheets into your account smoothly and efficiently.  WATCH THE VIDEO HERE:  This webinar is curated by the Support team, whom you generally contact for issues/queries. We have collated as many FAQs as possible to make this webinar worth your time AGENDA Preparing the File Import Process Import Progress Errors Known BehavioursDate: On-demand - December 2024 Host: Pradipta Chandra, Lead - Customer SupportPresenter: Krithika Surendranath, Senior Product Specialis P

1060
pradipta.chandra
Community Manager
15 days ago
E
Apprentice
Eric PijfersApprentice
asked in How do I....?
Date used in Journeys incorrect behaviour

All,We use Omni and have issues with date fields and the use of it. We want to send out an email stating (example): Until yesterday you had x many visits, you have 7 days left to reach x+5 (or something alike). We have issues where the date (until Yesterday) is incorrectly displayed/calculated.Two previous issues with date (first one reported Mid '23) are still open as well.Most probably other users have this issue as well? Looking forward to advice on how to get this solved.Thanks.

40
E
Apprentice
11 days ago
ShubhamShrivastava
ShubhamShrivastava
published in Getting Started
The Evolution of the Customer Service Experience: From Omnichannel to Customer Service Suite!

Hello Freshworks Community,I’m @ShubhamShrivastava from the Enterprise Customer Success team. As your community Subject Matter Expert, one of the first discussions I wanted to speak on was our CSS - the future of Unified.As you know at Freshworks Inc, we're constantly innovating to provide the best possible customer service experience. That's why we're excited to announce the next step in our journey - the introduction of the all-new Customer Service Suite, replacing our popular Omnichannel product. Omnichannel served as the foundation for Unified Customer interactions. lt was a game-changer, allowing businesses to manage all customer conversations (email, chat, social media, etc.) from a single platform. This eliminated silos and ensured a seamless experience for customers, regardless of their preferred communication channel.  The Customer Service Suite (CSS) takes over as the future of Unified Service & Support mechanism. The Customer Service Suite takes things a step further. It

2104
ShubhamShrivastava
4 months ago
A
Skilled Expert
aldoSkilled Expert
posted in Getting Started
Custom Object and Custom Modules in CSS

Hi There, I have few questions, are these Custom Object in FD and Custom Module in FC separate entities in CS Suite?Is it possible to has a relationship / integration data from each other that can be one single source data?So, we don’t have to entry the data to each other entities. Hope this could be help us on processing a unique conditions on our customer in the future. Could you guys kindly give me a deeper insight related these?Thank you

130
A
Skilled Expert
6 months ago

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