I’ve created a number of custom reports in Freshdesk Analytics with Filter widgets included, for example filtering by agent, status, or ticket type. I would like to be able to download the data with those filters applied, as the data appears in the UI. The current export is providing me with all data for the report as though filters were not being applied. Is downloading filtered data an option in Freshdesk?
Userlevel 6
+11
Hi.
Interesting finding.
If I understand correctly how Analytics works, these filters are applied only at GUI level, so, sadly, when exporting data, the whole dataset is exported.
However, I totally agree with you.
I’d suggest submitting this to Support as a bug; they might consider it a feature request, but defend your position.
If you decide to go with a request, submit the idea here in case it doesn’t already exist (Freshworks Ideas | Freshworks Community) and share the link so we could vote on it.
Regards,
Userlevel 1
Hi,
I understand that. you’re trying to export analytics with the filters applied.
Kindly try the following steps before you export the report.
- Open the required report
- Click on Edit from the right top corner
- Set the required filters
- Click on Save and then try exporting the same.
Please let us know if this works!
Happy Ticketing!
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