I’ve created a custom sender account - let’s say: companyname@cydef.ca
I made a new automator workflow that checks the Requester and then sends them an email using the email address above (as opposed to our usual support@cydef.ca).
Ticket is created and initial outbound email has gone using custom email address.
So far so good.
What I’d like to do is set the default sender to companyname@cydef.ca on the Agent Reply Template to use this new sending email account and not our primary email account.
Anyone, anyone? Beuller? Bueller? lol!
Thanks to anyone with suggestions!
Bryn
Best answer by manns
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