Hi All,
I was wondering if there is an app or something already built into freshdesk where i can post updates and possible screenshots to all agents to notify them of changes made to the helpdesk. New automation rules, added apps etc.
Hi All,
I was wondering if there is an app or something already built into freshdesk where i can post updates and possible screenshots to all agents to notify them of changes made to the helpdesk. New automation rules, added apps etc.
Updating the board is an important task that needs to be done regularly. It helps to ensure that all relevant information is visible and up-to-date. Keeping the board updated also helps to keep everyone on the same page and create a sense of unity and collaboration check out. An updated board also serves as a great reference for current and future projects. Taking the time to update the board can make all the difference in the success of a project.
I would also very much like to have such an announcement board. This helps a lot in communicating news and feature enhancements
Greetings from Freshworks community.
Yes, it is already a built In feature where you can setup announcement whenever you create a team dashboard.
Hi All,
I was wondering if there is an app or something already built into freshdesk where i can post updates and possible screenshots to all agents to notify them of changes made to the helpdesk. New automation rules, added apps etc.
Updating the board is an important task that needs to be done regularly. It helps to ensure that all relevant information is visible and up-to-date. Keeping the board updated also helps to keep everyone on the same page and create a sense of unity and collaboration check out. An updated board also serves as a great reference for current and future projects. Taking the time to update the board can make all the difference in the success of a project.
Hi All,
I was wondering if there is an app or something already built into freshdesk where i can post updates and possible screenshots to all agents to notify them of changes made to the helpdesk. New automation rules, added apps etc.
I have been searching for a solution within Freshdesk that allows me to efficiently communicate updates and changes to all agents in our helpdesk. Specifically, I am looking for an app or built-in feature that enables me to post updates along with screenshots to notify agents of any modifications made to the helpdesk. These changes could include new automation rules, added apps, or any other relevant updates that may impact their workflow.
Hi All,
I was wondering if there is an app or something already built into freshdesk where i can post updates and possible screenshots to all agents to notify them of changes made to the helpdesk. New automation rules, added apps etc.
Hey Everyone, Freshdesk supports automation rules. While these are typically used to automate ticket handling, you can potentially set up rules to notify agents about specific changes or updates. However, this might require customization and testing.
Hi All,
I was wondering if there is an app or something already built into freshdesk where i can post updates and possible screenshots to all agents to notify them of changes made to the helpdesk. New automation rules, added apps etc.
Utilize internal communication channels like Slack, Microsoft Teams, or other similar platforms advancedcardetailing to post updates, announcements, and screenshots to notify all agents about changes in the helpdesk. You can set up a dedicated channel for this purpose.
Hi All,
I was wondering if there is an app or something already built into freshdesk where i can post updates and possible screenshots to all agents to notify them of changes made to the helpdesk. New automation rules, added apps etc.
Utilize internal communication channels like Slack, Microsoft Teams, or other similar platforms signaturedetailers to post updates, announcements, and screenshots to notify all agents about changes in the helpdesk. You can set up a dedicated channel for this purpose.
Great suggestion utilizing internal communication channels like Slack or Microsoft Teams is a smart move to keep everyone in the loop about helpdesk changes. Creating a dedicated channel for update announcements, and screenshots ensures that the team stays well-informed and can easily reference important information.
This not only enhances communication but also contributes to a more organized and efficient workflow. Thanks for sharing this valuable tips..
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