Regarding Service Request Tickets:
I was wondering if it would be able to add another field for entering data (Net Value, gross value, additional comments) for an approving department before routing to another department to input more information and approve.
I am creating a Service request to dispose of assets. After a requester submits the ticket, the ticket should route to the finance department to look at the request and put in more data (i.e. Net value of asset) and from there, after they approve the request, it should go to the facility department for final steps and final approval.