How to migrate entire tickets with history from Jira to Freshservice ?

Hi Hemal,

We don’t have a direct method for migrating data over from JIRA to Freshservice. We can import data using CSV file, however certain data as activity logs from JIRA would not be migrated. Please reach out to support@freshservice.com with the details so our team can help you with the instructions.

Thanks,

Rajagopal
Team Freshservice.

Hi there, 

For those who don’t have any coding skills, an automated migration service is a better option. First of all, your entire ticket history transfers automatedly. Then you can tailor your data migration to the business needs.

For instance, when migrating from Jira to Freshservice, you can transfer agents, companies, contacts, tickets, categories, folders, and articles. Moreover, you can:

• create the missing agent profiles

• select a default agent for inactive or deleted agency

• migrate your inline images as attachments

• add tags to migrated tickets

I hope it might be useful in future issues.

Best regards, 

Tetiana