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I'm exploring options to strengthen my U.S. residency application and came across IMG Helping Hands. They seem to offer clinical rotations, research modules, and ERAS support for international medical graduates.If you've worked with them before (or know someone who has), I'd really appreciate hearing about your experience — especially in terms of: The quality of rotations or research projects How helpful their ERAS or interview support was Whether their programs helped with getting interviews or matching Any feedback, good or bad, would be super helpful. Thanks in advance!

Hello everyone,I’m looking for advice on how to optimize reception services using Freshdesk. I’m curious about how others manage visitor interactions efficiently while keeping communication seamless across email, chat, and phone.I’m also interested in how automation features can help streamline tasks like appointment scheduling or visitor check-ins, and how reporting tools can be used to monitor performance and improve service quality.If you have any tips, best practices, or personal experiences using Freshdesk to enhance reception workflows, I’d love to hear them!

Hi everyone,I’ve been noticing something odd with how SLA due times are calculated in Freshservice.Even though I’ve set up proper business hours (8 AM to 5 PM, Monday to Friday) and selected the correct time zone (Chennai GMT+5:30), the system still shows SLA response and resolution times that fall outside those hours — like late evenings or even overnight.I’ve double-checked the SLA settings and made sure business hours are selected (not calendar hours), but the due times still seem to be calculated in real-time rather than pausing outside working hours.Just wanted to check — is this normal behavior? Has anyone else run into this? Would love to know if there’s a way to make SLA timers strictly follow business hours.

I want to remove the ‘Requested For’ field and uncheck the ‘Display to Requester’ option, but it isn’t clickable. How can I fix this?

In today’s fast-paced world, customer support teams are under constant pressure to deliver quick and efficient solutions. With the rise of AI, tools like Freshworks are revolutionizing the way businesses handle customer queries.In this post, we’ll explore: The key features of Freshworks AI. Real-world examples of AI improving agent productivity. Tips to integrate Freshworks with your existing tools. For more insights, check out this detailed guide on Rate Today.What are your thoughts on AI in customer support? Share your experiences below!

Car key replacement is an essential service for vehicle owners who lose, damage, or break their keys. Modern cars often use advanced keys such as transponder keys, remote fobs, or smart keys, which require professional programming in addition to cutting a new key. Locksmiths and dealerships provide these services, though locksmiths are usually faster and more affordable. Car key replacement ensures continued access and security for your vehicle. It’s recommended to have a spare key to avoid emergencies. Costs vary depending on the car’s make, model, and key type, but quick replacement helps prevent inconvenience and potential security risks.

Hi everyone,I’m researching service businesses in tourism-heavy areas, and one example I found is a provider offering Muskoka boat rental via this site: boatrentalscanada.com/boat-rentals-muskoka/.I’m curious — for those who have worked in or studied seasonal service industries: What are the biggest operational challenges (staffing, maintenance, weather, permits)? How do you manage peak season demand and off-season downtime? What strategies help maintain customer satisfaction in a business that’s inherently weather-sensitive? Happy to hear from anyone with experience or insight!

Hi everyone,I’m exploring obstacle course rental options for an upcoming outdoor event and saw one provider offering a wide range of obstacle course styles. Before committing, I’m trying to understand what to check and prepare for, especially from a logistical and safety standpoint.Some of the things on my mind: What kind of permits or permissions are needed when using obstacle course rentals in public or private spaces How to ensure safety (stalling, anchoring, supervision) What costs tend to surprise people (delivery, setup, insurance, cleanup) Best practices for customer service and vendor reliability If anyone here has organized events with inflatable obstacle courses, I’d love to hear what worked well and what you would do differently.

Hey everyone,I’ve been enjoying Snapchat stories and short clips, but sometimes I wish I could save a video for later. I know Snapchat doesn’t make downloading easy, and I’m worried about security, privacy, and potential account issues.Are there any reliable methods, official tools or trustworthy apps, that let you download Snapchat videos safely? Has anyone tried techniques that actually work without risking their account?I’d love detailed guidance, tips, or experiences from users who have successfully downloaded videos without problems.Any advice would be super helpful!

Hello,Is there anyone the UK that offers on line or face to face Freshdesk training or consultancy?  I work for a small company that implemented Freshdesk in 2017, all those people are now gone and Im now in charge or a solution I have no clue how to configure of manage.If there are organisation or individuals out there that could help me I’d be very happy to hear from you.Thanks.Nic

Hi,do any of you have issues with Users that have different roles in different Workspaces?I have users that are able to use the Agent interface, as the are Agent in one Workspace to create tickets in another Workspace.This causes issues with Business Rules for Forms or replys to closed tickets per email that do not reopen when the Workflow Automator is using requester settings.There should be strict separation between Agent and Requester? Thanks 

A good mold removal service is one that combines expertise, safety, and reliability. Look for professionals who: Specialize in mold remediation and understand different mold types, their risks, and proper removal techniques. Provide detailed inspections and clear estimates, with transparency on costs, timelines, and treatment methods. Are licensed, insured, and certified (e.g., IICRC or similar), ensuring they follow industry standards for safety and effectiveness. Use advanced equipment and proven methods, such as HEPA filtration, antimicrobial treatments, and moisture control strategies. Have strong customer reviews and references, showing a track record of successful

Hi all,I've now written a very detailed post twice, which took quite a bit of effort. Both times, I received a message saying the post would be reviewed. However, the second time – just like the first – the post disappeared and still hasn’t shown up, even after several days.Can someone please explain why this is happening?Thanks in advance!Topic was SaaS Workflow

User A: Have you tried Bn555 for managing team projects?User B: Yes, I started using Bn555 recently, and it really simplifies task management.User A: That’s great! I’ve heard it helps in keeping workflows transparent.User B: Exactly, it allows teams to track progress and collaborate efficiently.User A: Do you think Bn555 integrates well with other tools?User B: Absolutely, it connects smoothly with common platforms, making everything easier.User A: Sounds perfect. I’ll give Bn555 a try for our next project.User B: You won’t regret it! It truly boosts productivity and communication

Hi everyone,We’re expanding support to multiple regions, and I’m trying to figure out how well Freshdesk can handle a multilingual knowledge base where certain articles are region-specific.For example: Some FAQs need to be available in both English and Spanish. Other articles should only show up for EU users (due to compliance differences). Ideally, we’d like customers to automatically see the right version based on language/region, without confusing them with duplicates. I’ve seen how to enable multiple languages in the knowledge base, but I’m not clear if Freshdesk allows conditional visibility of articles by region or if that would require workarounds (like categories for each region).Has anyone here implemented something like this? Does it scale well, or does it get messy fast?Would really appreciate insights from anyone managing multilingual/global K

Hello All,Has anyone tried to create a workflow that will block a CAB approver from approving their own change request?  Once again, I cant seem to create the logic whether in my head or the application :) 

Hi Everyone,Does anyone currently use Fresh in multi tenant MSP mode currently been waiting nearly 3 weeks for account to be setup with my account manager.Any experiences in how it was setup for you just frustrated at the moment. 

Artificial intelligence has opened new opportunities in the creative industry, especially in filmmaking. Modern AI tools are making it easier to produce visually stunning content without massive budgets or large production crews. By mastering techniques for generating an AI short film, creators can bring imaginative stories to life faster and more efficiently than ever before.The Rise of AI in FilmmakingAI technology has evolved beyond simple automation. Today, it can assist in scriptwriting, scene creation, voice generation, and video editing. This makes producing an AI short film accessible even to solo filmmakers or small tea

I’ve noticed many students still rely heavily on traditional calculators, but online calculators offer interactive features that can enhance understanding, especially for complex subjects like statistics. What are the best practices for integrating online calculators into study routines? How can they complement traditional learning tools and improve problem-solving skills? Let’s share tips, tools, and experiences!

Hi everyone,I was exploring ideas for team events and celebrations in Canada and came across SeaDoo Rentals Muskoka that offers Gravenhurst boat rental services.Do you think renting a boat is a good idea for group gatherings, or is it just an unnecessary expense compared to traditional venues? Would love to hear different opinions and experiences.

A good kitchen remodeler is one who has strong experience, clear communication, and a solid portfolio of past projects. Look for remodelers who: Specialize in kitchens and understand layouts, cabinetry, and appliance integration. Offer detailed estimates and are transparent about costs, timelines, and materials. Are licensed, insured, and certified, ensuring professionalism and accountability. Provide design guidance, helping you balance aesthetics with functionality. Have positive customer reviews and can share references from past clients. Stay updated on modern trends like energy-efficient appliances, storage solutions, and durable finishes.

Body:Hi everyone,I work at ICTS Dubai, where our business involves a lot of onsite, field-based work: painting, repairs, epoxy flooring, etc. We use Freshdesk for customer requests and are exploring how to better manage field service and coordination (with Freshservice or possible integrations). I want to learn what best practices the community has discovered for similar setups.🔧 Current Situation Customers request services via email / phone / chat → converted into Freshdesk tickets. Some jobs require sending teams to customer sites. These teams need details (address, materials needed, prep instructions). We don’t yet have a robust system for tracking field operations, scheduling, or for ensuring field agents have full info before going onsite. ❓ What We’d Li

Hello Freshworks Community,I’m from ICTS (Imperial Collection Technical Services) in Dubai, and I want to share our journey of using Freshdesk to overhaul our customer service workflows. We hope this might help others in similar service-oriented fields, and we’d also love feedback on further enhancements.🔍 Our Challenge ICTS handles many service and maintenance requests daily — villa repairs, moving-in/out work, painting, and flooring tasks. Before Freshdesk, many requests came via WhatsApp, phone calls, or even in person, which made tracking difficult. We had issues with: • long response times, • missed follow-ups, • difficulty in reporti

We are concerned that there is only one Org Admin on our account.  How do we add others?  We have found at least one instance where only the Org Admin has an ability.  We do have a few Account Admins.  

Applying for a National Police Clearance in the Philippines has become easier with the online system. This step-by-step guide explains how Filipinos and those abroad can register, book an appointment, pay fees, and claim their clearance without hassle. Learn more at phclearance.com.