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Replies posted by mario

9 Replies

M
Contributor
marioContributor
posted in Archives - Freshdesk

Error with Widget and Smarty templates

Oh okay, then you should update the help text in the widget. I know it says "before </body> tag" but <head> is before body :)  I suggest something like "inside the <body> tag, just before </body>"

2
M
Contributor
12 years ago
M
Contributor
marioContributor
posted in Archives - Freshdesk

Link to summon Widget

Thanks! Is it possible to use that link without having the widget hanging around?

3
V
Contributor
12 years ago
M
Contributor
marioContributor
posted in Archives - Freshdesk

Search doesn't work well with email adresses

The problem is not .com is the ".c" or ".p"If the email address domain is "live.com.pt", while typing this happens: email@live - shows resultsemail@live. - shows resultsemail@live.c - NO RESULTSemail@live.co - shows resultsemail@live.com - shows resultsemail@live.com. - shows resultsemail@live.com.p - NO RESULTSemail@live.com.pt - NO RESULTS This is a bad thing we cannot search by email...

7
M
Contributor
12 years ago
M
Contributor
marioContributor
posted in Archives - Freshdesk

Search doesn't work well with email adresses

I don't believe those stopwords have anything to do with this... I just know that pasting an email address in a helpdesk software is crucial and this needs a solutions as soon as possible.

7
M
Contributor
12 years ago
M
Contributor
marioContributor
posted in Archives - Freshdesk

Search doesn't work well with email adresses

Thanks Vijay. It works now!

7
M
Contributor
12 years ago
M
Contributor
marioContributor
posted in Archives - Freshdesk

Reports Date not working?

Vijay, first of all: we need links in email alerts for forum messages please! :) About your questions: don't know what you mean by filters. I click on Reports and then on Agent Ticket Summary. Then I set the date for today (same date in the upper and lower fields). Check screenshot.

4
M
Contributor
11 years ago
M
Contributor
marioContributor
posted in Archives - Freshdesk

What are "Company posts" in Facebook?

Thanks for the explanation. Then I advise you to change the description below the checkbox as it is very inconclusive and adds nothing to the checkbox label.

4
H
Contributor
8 years ago
M
Contributor
marioContributor
posted in Archives - Freshdesk

When will next update be released?

There are some of issues that need your attention:- The search with emails is still not working properly- Pagination errors- The "Unassigned" link on dashboard- Reports date interval bug Regarding features, I'm waiting with ansiety for:- Name field in widget- Auto-asign to group when submitting ticket through widget- Solution database on widget

6
M
Contributor
12 years ago
M
Contributor
marioContributor
posted in Archives - Freshdesk

When will next update be released?

(new suggestion: we need a quote button here, :) - The search with emails is still not working properly - We thought this was resolved and Email was being searched properly with the keystrokes.They seem to be working. Check my other thread here: http://support.freshdesk.com/categories/2/forums/8/topics/717 - Pagination errors - Yes, we will address this.Thanks. - The "Unassigned" link on dashboard - It only reflects the Unassigned (closed too) tickets. Is there any specific use case here ?Okay, they that's my bad. But in that case I don't find a practical usage for that. I want to see what tickets are unattended and waiting for a reply. I don't really care for those that are already in the past... It's your call, though.- Reports date interval bug - Sorry was not able to reproduce this, but I will check this again and let you know. sorry to have missed this.No problem. Remember that this affects recent tickets (like toda tickets). Maybe it as something to do with regional time zone? I

6
M
Contributor
12 years ago

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