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Replies posted by geirmund

4 Replies

J
Contributor
jochenContributor
posted in Archives - Freshdesk

API access to total counts of tickets

I second this suggestion.Once multiple products and groups are in use, the supported views lose their value.It is suggested above that the ID of a custom view can be used, but I am not getting consistent results with this.Thanks for listening,geirmund

13
J
Community Debut
5 years ago
J
Apprentice
jplingrandApprentice
posted in Archives - Freshdesk

Get count of tickets by API

Hi Jean-Philippe, There are a few default views that can give you total count: all, open, overdue, due_today, on_hold, new, new_and_my_open, my_groups_open, my_overdue An example call: http://domain.freshdesk.com/helpdesk/tickets/summary.xml?view_name=all This information is from: https://support.freshdesk.com/support/discussions/topics/78406 I hope that helps. geirmund

3
J
Apprentice
7 years ago
V
Apprentice
V.WestbergApprentice
asked in Portal/Knowledge Base

Customize end user portal

Thanks for this suggested solution.Working with the Marina theme, it errors out with an error in the consoleUncaught ReferenceError: CARDS is not defined As CARDS is capitalized, I suspect I am missing the definition of the cards array but I’m not sure what it should be. Any help would be appreciated. 

28
D
Community Debut
1 year ago
V
Apprentice
V.WestbergApprentice
asked in Portal/Knowledge Base

Customize end user portal

A decent solution for this, that was provided by Freshworks The `portal.home_cards` will have all the card information we can override them with liquid. <div class='row justify-content-center'>  {%for card in portal.home_cards %}    {% comment %} override based on index {% endcomment %}    <span style='display:none'>{% increment card_index %}</span>    {% assign label = card.label %}    {% assign description = card.description%}    {% comment %} override if index is 1 {% endcomment %}    {%if card_index == 1 %}      {% assign label = 'Browse FAQ' %}      {% assign description = 'Browse our FAQs quickly' %}    {% endif %}    {% if card.show %}     <div class='col-md-6 col-xl-3 mb-8'>        <a class='card fw-horizontal' href='{{card.url}}' aria-label={{label}}>          <div class='col-3 px-0 my-auto text-center'>            <div class='fw-category-icon'>              {{ card.image }}            </div>          </div>          <di

28
D
Community Debut
1 year ago

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