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Replies posted by nithin

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vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Insightly CRM

Hello Stephen,I have made changes to the Task part of Insightly freshplug. Please find the attached zip file. Let us know if it's working fine.Thanks,Nithin David

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vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Insightly CRM

Hi David,The error was caused because of the date format in the request. I have corrected it. Please update the latest code in your set up and get back to us if there's any clarification in this regard.Regret for the inconvenience causedThanksNithin 

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vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Insightly CRM

Hello Gilbert Gagnon,We've updated the plug. Now it'll show the Organisation Name instead of ID. We've also fixed Tasks pulling issue. The Date format we use in api call, is to filter the tasks that are expired. Please Get back if you're still facing any trouble.Thanks & RegardsNithin David

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vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Insightly CRM

Hello Gilbert Gagnon,I'm really sorry for the trouble caused here. The current version of plug will pull only tasks that has a due date assigned to it. From your screencast, i guess you didn't add due date to the task created, so Insightly api will not pull it as we were using due date as the filter. I'm attaching new version of plug which will filter tasks based on status (Completed or not ), It will pull all the uncompleted tasks related to a contact. Still If you want to see all the tasks of a contact irrespective of the status or due date, please comment line number 242 and uncomment line number 243 of the attached file.Hope this helps!Thanks & RegardsNithin David

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abhishek.dhulipudiApprentice
posted in FreshThemes Gallery

Freshdesk Support Portal Theme

Hi,We've fixed issues with FreshTheme and broken links.Hope this helps!Thanks & RegardsNithin David

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3 years ago
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abhishek.dhulipudiApprentice
posted in FreshThemes Gallery

Freshdesk Support Portal Theme

HI Larry,I tried your portal's search and it seems to be working fine. And Looks like You forgot to add " portal home page" to your theme.Thanks Nithin

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abhishek.dhulipudiApprentice
posted in FreshThemes Gallery

Freshdesk Support Portal Theme

Hi Larry,Please check now. Thanks

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3 years ago
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vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Insightly CRM

Hi Colin,Did you check "Show the widget in ticket view page." option just below the freshplug code editor? . The freshplug will work in tickets page only if you select that option. Please see the screenshot below. If you have already done this, please get back to us. Thanks Nithin David

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vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Insightly CRM

Hi Colin,Can you please send a mail to support@freshdesk.com regarding this issue? Our support team will look into it.Thanks Nithin David

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vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Insightly CRM

Hi Patrick,Yes , It is upto date.Thanks Nithin David

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