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Replies posted by bdunn

5 Replies

S
Contributor
slavelleContributor
posted in Archives - Freshdesk

Sidebar Time Tracking mods

I really like this Richard, nice job!  It really does help keep the timer visible especially if you have the Publica and Private notes in reverse order.

7
M
Community Debut
7 years ago
S
Contributor
smrithi.parameswar_oldContributor

End chat option for visitors

Hi Smrithi!I just tested this, and even though the Agent closed the chat, the window still expands on the customer's end, when they go to another page?  Sorry, but this is not working as expected e.g. customer's chat window should remain minimized.Let me know how you would like me to proceed.

3711
egiust
Contributor
5 months ago
S
Contributor
smrithi.parameswar_oldContributor

End chat option for visitors

Thank you Smrithi for the response, and just to confirm - you are stating that when a chat is closed by an Agent, the chat window on the customer's end will remain minimized even if they go to another page?  Is this correct?Thank you again.

3711
egiust
Contributor
5 months ago
S
Contributor
smrithi.parameswar_oldContributor

End chat option for visitors

I agree Andy, and I will add that until the 5 min of inactivity is met, the chat window will expand every time our customer goes to another web page.  They have expressed how annoying this is, and wish there was a way to just close it completely.

3711
egiust
Contributor
5 months ago
J
Apprentice
john_12711Apprentice
posted in Archives - Freshdesk

Harvest Platform Timer

Works like a champ John!  Nice work, I really like it!

3
S
Community Debut
8 years ago

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