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Replies posted by mohana.sidhaarth

17 Replies

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Apprentice
mike.celoneApprentice
posted in Assets

Question about Managed Assets

Hi Mike, Only the assets that are discovered using the probe/agent will be considered as Managed Assets. So the assets you plan to import into Freshservice manually will not count towards the managed asset count. Here's some more info on the Pricing of managed assets -https://support.freshservice.com/solution/articles/218226

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M
Contributor
7 years ago
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Contributor
harishnContributor

29 Sep 2016 - Priority Matrix, Default Asset Views and more...

Dan, the Priority matrix is available in Garden and Estate plans. 

352
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Contributor
7 years ago
K
Apprentice
kapfelApprentice
posted in Portal/Knowledge Base

Restrict Registration Based On Domain

Hello Everyone, Here's a peek into how Domain Whitelisting will work in Freshservice. Will update this thread once the feature is launched. 

35
universalremotecodes
Community Debut
2 years ago
K
Apprentice
kapfelApprentice
posted in Portal/Knowledge Base

Restrict Registration Based On Domain

Helpdesk Restrictions based on whitelisted domains is now available in Freshservice. You can find more information about this feature here. Please give the feature a spin and share any feedback you may have! 

35
universalremotecodes
Community Debut
2 years ago
J
Apprentice
jorge_16106Apprentice
posted in Assets

Used by field on Assets module not saving

Hi Jorge,  Looks like the asset is assigned to Department: Operations. If a department is selected, only users who belong to the department can be assigned to the asset.  Is the user a member to the department? If not, you can add the user to the department by navigating to Admin-> Departments. Then you can add the user to the Asset.  If no department is selected, any user can be added to the asset.  Hope that helps!

3
N
Contributor
6 years ago
V
Apprentice
victor.salgadoApprentice
posted in Assets

Bringning back deleted assets

Hi Victor, You can find the Trash folder under the Asset Hierarchy. Here's a screenshot to help you find the folder. Let me know if you need anything else. Best, Sid

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M
Contributor
6 years ago
A
Apprentice
administrator_14191Apprentice
posted in Assets

Computer CI properties clear when CI type is changed to a sub-CI type

Folks, If you are editing the type in the edit asset form, you will not lose any data. We fixed this issue early last year. https://support.freshservice.com/support/discussions/topics/315848 @Phil if you have devices being discovered as Computers and you want them to be classified as Laptops, I recommend changing the type of the Product under Admin -> Product Catalog. YOu will then have the option to change the Asset type of all the assets of the same product and this will also ensure that any devices discovered in the future will also have the correct type. Let me know if you have any questions.

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Contributor
6 years ago
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Contributor
ryan.eavesContributor
posted in Assets

Used By field is pointless for CMDB

Hi Ryan,We update the used by automatically based on the user logging in to the device. You had mentioned in the support interaction that some users have to log in to perform some tasks on the device. Are these users admins from your team? If they are, you can add these users to the ignore list (Admin -> Discovery -> Settings -> Admin Users). Once you have included your admins to this list, the used by will not be updated if they log in to the devices. Please let me know if adding the Admin users works for you.A broader note on the auto-update behavior - We believe that the used by should be updated at the time the device is assigned to the user by the IT Team. We are exploring introducing a new field called "Last Logged in User" which will be updated every time the logged in user changes while retaining the manually updated Used by. I'll update this post once I have more details. Best,SidFreshservice Product Team

11
bskdi333
Community Debut
2 years ago
R
Contributor
ryan.eavesContributor
posted in Assets

Used By field is pointless for CMDB

Hi Ryan, I checked used by auto update logic and here's what I found:If the Asset State is NOT In Stock and if the Used By is BlankThe Used by is updated to the current logged in userIf the Asset State IS In StockThe Used by is updated to the current logged in userThe Asset State is set to In UseIf any of the users who logs in is added as an Admin user, then this logic does not apply. Considering this logic, the used by should not be updating every time a user logs in to the devices, unless the Asset state was not set to In Use the first time. If that was the case, you might see the used by change twice. Can you please verify if the Used by is updating every time someone logs in to a device? @Simonde Jong, I guess in your case, the used by is not blank and we don't update it a second time if the used by has a value. I can understand that SCCM will be reliable source of information, but when you have a device being returned to IT, do you remove the Used by assignment in Freshservice? Or

11
bskdi333
Community Debut
2 years ago
R
Contributor
ryan.eavesContributor
posted in Assets

Used By field is pointless for CMDB

Great suggestion, Simon. I'll make sure we consider this when we revisit the used by auto-update logic. @Ryan We are working on updating the last logged in user information during the inventory scan. more details here. Also, we can now turn off the auto-assignment from our end. If you do not want the used by information to be automatically updated, please let me know. I will disable the feature for your account. Best,Sid

11
bskdi333
Community Debut
2 years ago
R
Contributor
ryan.eavesContributor
posted in Assets

Used By field is pointless for CMDB

Ryan, we have disabled the auto-assignment for your account. I hope this helps. :) I'll drop a note once we start updating the Last logged in user information.

11
bskdi333
Community Debut
2 years ago
M
Apprentice
michal.jungApprentice
posted in Assets

Cant update Asset over API - 422 Error Unprocessable Entity

Michal,Looks like an issue in how the asset is updated when using the API. We'll check this and get back to you. Btw, API V2 for all asset operations is being worked upon. More details here: https://support.freshservice.com/support/discussions/topics/322755Best,Sid

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Contributor
5 years ago
M
Contributor
mary.georgeContributor

Release notes - 16 November 2018

Craig, Looks like we posted the update about the Quick View Requester Assets App a bit too soon. The bug has been fixed but the app will be updated only later today. I'll confirm once the app updated is rolled out for all customers. 

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Contributor
5 years ago
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Contributor
knauthrContributor
posted in Assets

Managing replacement parts and other consumable assets

Please follow updates on this thread here: https://support.freshservice.com/support/discussions/topics/327091

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M
Contributor
4 years ago
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Contributor
ryan.eavesContributor
posted in Assets

Used By field is pointless for CMDB

Folks, I wanted to share an update on an update that's coming later this week. The Last Login By user info is now scanned for all Windows and Mac devices. We are also deprecating the auto update logic that I had shared earlier in this thread. Going forward, you can enable the Asset Auto Assignment feature from Admin -> Discovery -> Settings. Once the feature is enabled, the used by and department/company will be automatically updated every time the last login user changes in the device. We will not be checking for any other conditions such as Asset State from now on.You can add the admin users in your organization in the Exclude Users list so that their logins are not considered for auto assignment. @simon there's an update coming to the SCCM Probe which will allow you to map the used by to a field in your SCCM views which will then automatically update the used by in Freshservice. I'll share more details once this feature is out.Best,Sid

11
bskdi333
Community Debut
2 years ago
G
Apprentice
guptaApprentice
posted in Assets

Inventory - Asset Addition

Hi Gupta, Please check out this app to clone assets. The app does exactly what you have described. https://www.freshworks.com/apps/freshservice/clone_asset

1
M
Contributor
4 years ago
cyeslyn
Apprentice
cyeslynApprentice
asked in Assets

Removing a location label under asset management

@cyeslyn , have you checked in the Trash? You may have assets assigned to this location in the Trash. You’ll need to remove all the assets assigned to this location from Trash too before you can delete that location.  

1
M
Contributor
3 years ago

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