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Replies posted by buntuns

3 Replies

R
Contributor
rreesContributor
posted in Portal/Knowledge Base

CNAME issues - can't rebrand

I resolved the txt error by entering just the name of my portal instead of the entire url in GoDaddy.Example:fsverification-mysupportpage.mycompanyname.com-->fsverification-mysupportpage in the Host field.

8
J
Contributor
3 years ago
K
Apprentice
KarlGoddardApprentice
asked in How do I....?

Remove Login Box

I don’t know if it’s quite what you’re looking for and we use Freshservice not Freshdesk, but in Admin service desk security settings you can limit login policy to just SSO or even redirect to SSO by default. We don’t have redirect set, but we only allow SSO login so clicking login on our custom portal url will automatically go to Azure AD login. I believe there’s a similar setting in Freshdesk.  

2
B
Community Debut
6 months ago
radhika.narayanan
Community Manager
radhika.narayananCommunity Manager
published in Apps and Marketplace Integrations

Seamless user management with Freshservice + Azure Active Directory (AAD) Provisioning 🔄

While we would love to switch from our current Active Directory user sync to Entra ID SCIM provisioning, we have some concerns about using a third-party marketplace app for such a purpose. Who/what is “effy” and what is their relation to Freshworks? Why would they provide this app (and the support) for free? Is it a ploy for Freshworks to avoid liability for any issues or vulnerabilities that could arise from the use of the app? 3500 downloads would mean that quite a few are willing to “acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy”, but it’s not apparent what those terms are. The lack of responses to comments on this thread (despite the invitation from @radhika.narayanan to leave questions) is not really encouraging either. I had the same questions as above and I was directed to contact the integration creator, but effy doesn’t seem to be an actual company and my Freshservice rep and helpdesk

104213
paddyb79
Apprentice
3 days ago

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