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Replies posted by evlo96

9 Replies

evlo96
Skilled Expert
evlo96Skilled Expert
asked in Portals, Emails & Other Channels

Portal customization - FAQ section outside of the regular "solutions/knowledge base"

@hemanth.ramya, thank you very much!

9
McGriff
Contributor
3 months ago
evlo96
Skilled Expert
evlo96Skilled Expert
asked in Ticketing & Agent Productivity

Possible to delete only your own note?

Thank you for your answer. I do hope it will come one day though! :)

4
F
Skilled Expert
1 year ago
D
Apprentice
DanielchApprentice
asked in Knowledge Base

Navigation menu to Knowledge Base

Hi, Would something like this be of interest to you, then: ??Here you have expand/collapse on each article, and the different folders on the right.I know this can be arranged with portal customization, i.e. adding HTML/CSS/Javascript code. 

5
C
Top Contributor
1 year ago
evlo96
Skilled Expert
evlo96Skilled Expert
asked in Portals, Emails & Other Channels

Portal customization - FAQ section outside of the regular "solutions/knowledge base"

Hello @evlo96,   For your customer portal requirements, extensive portal customization has to be performed in your helpdesk. This can be done from under Admin > Portal > Customize portal with the help of your developers. Kindly refer to this link to get detailed insights on the same. Alternately, we can loop in our third party system integrators to help you on your customization request. Feel free to drop an email to support@freshdesk.com in case you need our assistance.   Thank you, Freshdesk Community Team  Just to ask: Who are your third party system integrators? 

9
McGriff
Contributor
3 months ago
D
Apprentice
DanielchApprentice
asked in Knowledge Base

Navigation menu to Knowledge Base

No problem, @Danielch.   Thanks @evlo96 Is there any sample code that freshworks has provided for this?  Not that I have found, unfortunately. My company is in the process of hiring 3rd party to customize the FAQ section, among other things.

5
C
Top Contributor
1 year ago
evlo96
Skilled Expert
evlo96Skilled Expert
asked in Portals, Emails & Other Channels

Portal customization - FAQ section outside of the regular "solutions/knowledge base"

Hello @evlo96, Alternately, we can loop in our third party system integrators to help you on your customization request. Feel free to drop an email to support@freshdesk.com in case you need our assistance.   Hi @hemanth.ramya, who are your third party system integrators?  

9
McGriff
Contributor
3 months ago
nance7
Apprentice
nance7Apprentice
asked in Portals, Emails & Other Channels

Categories' Font Color

Hi @nance7 1. Head to settings → Click “Portals”: 2. Press “Customize portal” on the portal you wish to style: 3. Select “Stylesheet”: 4. Scroll to the bottom of the sheet and add the following snippet: h3.heading a {   color: #66004d;}The value “#66004d” is called a hexidecimal, and you could for example go to websites like HTML Color Picker (w3schools.com) and find the color of your choosing and copy the value from the highlighted field on the page: ...and overwrite the example value I provided in my code snippet.5. Press “Save and Publish” on the stylesheet page to make the changes go live on your portal: **Note: This will also affect the color of category headings in forums.

17
KateWinslet
Community Debut
1 month ago
nance7
Apprentice
nance7Apprentice
asked in Portals, Emails & Other Channels

Categories' Font Color

Okay @nance7 , then I guess you don’t have portal customization included in your current plan.

17
KateWinslet
Community Debut
1 month ago
nance7
Apprentice
nance7Apprentice
asked in Portals, Emails & Other Channels

Categories' Font Color

Hi @nance7  1. Head to settings → Click “Portals”:   2. Press “Customize portal” on the portal you wish to style:   3. Select “Stylesheet”:   4. Scroll to the bottom of the sheet and add the following snippet:   h3.heading a {    color: #66004d; } The value “#66004d” is called a hexidecimal, and you could for example go to websites like HTML Color Picker (w3schools.com) and find the color of your choosing and copy the value from the highlighted field on the page:   ...and overwrite the example value I provided in my code snippet. 5. Press “Save and Publish” on the stylesheet page to make the changes go live on your portal:   **Note: This will also affect the color of category headings in forums. Your suggestion is great. Adding one more thing in you suggestion that we should always pick brand colors. Anyone can brand color of world large company on google. That would be the best selection for UI/UX of website too. Thanks @marryhussaim! Interest

17
KateWinslet
Community Debut
1 month ago

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