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Replies posted by Bex

8 Replies

Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - 15th July 2021

Thanks Vishal, I am looking forward to checking out some of these changes 

51483
joey.domhof
Community Manager
2 years ago
E
Apprentice
echo.songApprentice

Release Notes - 20 July 2021News

@Newage2021 - I think I read in the 15th July release notes that it will be the 2nd August.  Double check though in case I have mixed it up with another update that is happening today 

1462
Bex
Community Debut
2 years ago
rashmi.nag
Community Manager
rashmi.nagCommunity Manager
published in Announcements and Events

UPCOMING: Let's plan our very first Virtual Happy Hour together!Conversation

Your wins and struggles in service management Metrics that matter in a service desk Agent productivity in a world of hybrid work These would be my most important things for next year

38216
rashmi.nag
Community Manager
2 years ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Day 3: The Community Challenge | Collaborate, share and learn | Put your writing hat on ✏️Challenge

Hi  mine would be similarEmpathy for everyone - As it has been said this is not just about respecting everyones views and having everyone feel that they are part of the team and socail acivities at Christmas.  We also need to think about those people that may be having a hard time, for whatever personal reason they may have.  If someone is sitting away from everything and not participating, there could be a very valid reason.  So go over and see if they are just nervous and actually want to join in, and if not, let them be, no derogatory comments when you get back to the group etc. Right to work where they want - We have allowed our workforce to go back and work from the office, the office is Covid Friendly (ie social distancing, hand gel and wipes stationed around and we have removed equipment so that on banks of desks you do not have 2 people sitting beside each other.  Booking system for the desks that we have in use.  Following government guidelines, but also looking after our staf

915
D
10 months ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Day 12: It's time for the Community Giveaway | Win a $500 voucherGiveaway

I am looking for a lot more of what we already have, and for that to be expanded to include more demo’s and video’s of up and coming products, I am a visual thinker so that would be brilliant for me.Would like some collaboration work, where we could work with the back end technical team on a new product, or new version of a product.Also, and if I have missed this, can someone please point me in the right direction.  Some demo’s and guidance on how to change the interface to the users on the login screen to the Portal.  So I can brand it more and have what the business wants on the front end. What a good topic  

39725
finn
Skilled Expert
2 years ago
BarrySummer
Apprentice
BarrySummerApprentice
asked in Ticket & Workflow Management

Auto approval for certain Service Catalog items

Thank you for that solution idea mmccoy, I am going to grab it and skip out of here with it under my arm before you can stop me 

4
mmccoy
Skilled Expert
2 years ago
V
Apprentice
V.WestbergApprentice
asked in Portal/Knowledge Base

Customize end user portal

I suppose Freshservice considers the card portion of the portal the footer.   If anyone knows how to reorder the cards, I’d love to hear how that’s done. I could be wrong, but wouldn’t you just need to put the code in the order you want them to be?Lie I said I could be wrong, but that is what I would try and see what happens.

28
D
Community Debut
1 year ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

How are you managing the holiday rush using Freshworks? | Tell us!Conversation

FreshService, Holidays and Us - Our First ChristmasWithin our company the ServiceDesk team follow the business, so we work the hours that the business is working.  This changes from the normal during the holiday season, so we change with it.We have cover allbeit a reduced one.  So we put a comms plan in place that lets the business know of the reduced service, and now we have FreshService we have the wonders that is “announcements” that is a little gem amongst the products.We also ensure that our knowledgebase articles are up to date, and they now sit proudly in our solutions article area on our Customer Portal.I am looking forward to many christmas’ to come, and to improving our customers experience with FreshService and all it’s products

634
Aron12
Community Debut
8 months ago

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