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Replies posted by desktopsupprt1

7 Replies

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Vishal NemaCommunity Manager

Freshservice Release Notes - Nov 2022Release Notes

Is there any ETA on having the ability to edit the Subject Line via a Workflow Automator ?

Vishal NemaCommunity Manager

Freshservice Release Notes - Aug 2023Release Notes

Tasks Based Automation - hopefully we can now assign tasks based on the ticket parameters.We could have a requester in Atlanta, making a ticket for something going on in Dallas and we need to be able to progamatically assign the task to an agent in Dallas, not Atlanta (or other region).

desktopsupprt1Skilled Expert

asked in Ticket & Workflow Management

Easy ticket filtering.

Here is a use case.I’m in a meeting and someone asks how many “X” type tickets do we have open for the Portland office?I could do this in 15 seconds previously. Perhaps even before someone realizes that I was doing this on the fly and did not have it prepared.(note: the subject line example is because we do automate strings in the subject line)

Vishal NemaCommunity Manager

Freshservice Release Notes - Dec 2023Release Notes

Any word on when we will be able to clone a report “page’?

WAWPFTop Contributor

asked in Employee Onboarding

Submission requests not showing under Onboarding Requests?

I have a similar issue, except that my requesters do not have “Onboarding requests" from their portal page. The can see the onboarding request IF they have the ticket URL, but they cannot find it in their portal.

desktopsupprt1Skilled Expert

asked in Ticket & Workflow Management

Easy ticket filtering.

Using a workaround of having an analytics page setup for “Portland” and then if I need “Santa Fe”, I just change that field in the report.

desktopsupprt1Skilled Expert

asked in Employee Onboarding

Re-Send hiring manager email

I want to send the email reminder on demand, i.e., right now.

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