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Replies posted by MariamP

5 Replies

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MariamPSkilled Expert

asked in Apps and Marketplace Integrations

Azure AD field, freshservice user fields

hi Daniel, we are using the SCIM app. not sure about MSP mode, sorry.

MariamPSkilled Expert

asked in Apps and Marketplace Integrations

Azure AD field, freshservice user fields

i think i found out how to do it! Tutorial: Configure Freshservice Provisioning for automatic user provisioning with Azure Active Directory - Microsoft Entra | Microsoft Learn

MariamPSkilled Expert

asked in Ticket & Workflow Management

freshservice subject field format

thanks! if we change the subject configuration we’ll change the email too. but how do I change the subject format?

MariamPSkilled Expert

asked in Ticket & Workflow Management

freshservice subject field format

i should have been more clear, i know how to update the emails format. how do i update the subject format in the ticket?

MariamPSkilled Expert

asked in Ticket & Workflow Management

freshservice subject field format

thanks.. that’s for the email notifications. i understand how to do that. i want to change the contents of the subject field. i want the ticket number to be at the beginning of the subject field. this has nothing to do with email formats.

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