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Replies posted by cgcts

5 Replies

S
Community Manager
subhikshaa.ganeshCommunity Manager

Freshdesk and Freshdesk Omnichannel Release Notes - November 2022Release Notes

One of our customers reports their password doesn’t work after setting up their account in our portal, but seems to work on the freshdesk main site. Since he logged in, I can’t send him an activation email, and there’s no provision to send our customer a password reset. I tried creating an account thru our customer portal and the create account button is so small I almost couldn’t find it. Customers are even able to create tickets in their accounts without the required info WE need to support them. 5+ years with freshdesk and they still havent impressed me.

373713
julia.a
Skilled Expert
1 year ago
C
Skilled Expert
cgcts
asked in Ticketing & Agent Productivity

disable mouseover popup on ticket view

Ya, it doesn’t always disappear when I move to a different ticket, sometimes I have to click near the address bar to get it to disappear. I do a full browser clean every night when I shut it down so even first thing in the morning with an empty cache it sometimes happens. I’ll try the incogneto mode to see if it helps

3
R
Community Debut
1 year ago
DUTSEY
Apprentice
DUTSEYApprentice
asked in Portals, Emails & Other Channels

Emails to clients to set up accounts

Heh, I’m confused- how does one of our customers create a ticket before creating an account ? In order to login to the helpdesk to create a ticket, you need an account. Don’t you ?

3
C
Skilled Expert
1 year ago
S
Community Manager
subhikshaa.ganeshCommunity Manager

Freshdesk Release Notes - April 2023Release Notes

Any idea if removing the pop-up below the address bar stating you’re working on updates is planned ?

22292
LKPD
Community Debut
11 months ago
daffazhafirin
Apprentice
daffazhafirinApprentice
asked in Portals, Emails & Other Channels

How to fix Email rejected due to an unexpected error ?

Oddly it only happens with one customer, and responding directly with email client doesn’t produce error, so I’m skeptical about it being a ‘mailbox full’ issue. Could I have reached a response limit in FD, and it’s internally rejecting any more responses ? 

6
Juliana Rozario
Community Manager
2 months ago

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