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Replies posted by Vishnu Prassad

4 Replies

J
Contributor
jens.hartmannContributor
posted in Apps and Marketplace Integrations

Support Freshservice Solutions

Hi Jens, we recently updated our Freshservice - Freshchat integration with quite a few features like chat to ticket conversion, labels etc. You can find more information about the same here - https://support.freshchat.com/en/support/solutions/articles/50000000134-freshservice-integration

1
V
Top Contributor
3 years ago
caygri
Skilled Expert
caygriSkilled Expert
asked in Apps and Marketplace Integrations

it’s true whatsapp business is free it’s true?

Hi @caygri, the WhatsApp Business integration add-on is free on the annual plans of Freshchat from Garden. You will still have to pay for any Template messages (Notifications) that you send to users, as this is charged by WhatsApp.You can migrate the number that you’re using for WhatsApp Business app and use the same number for the Freshchat WhatsApp Business integration.Please feel free to ask any other follow up questions you have on this and I’ll be happy to help you with the same.

7
BenSteele
Community Debut
1 year ago
caygri
Skilled Expert
caygriSkilled Expert
asked in Apps and Marketplace Integrations

it’s true whatsapp business is free it’s true?

So, you have 2 options1. Since you’re an Omnichannel user, you can use the Freshcaller phone number for this WhatsApp Business integration and start a completely new WhatsApp service.2. If you don’t want to start from new, you can migrate that number. There are 3 points that you will have to remember:a. You will not be able to use WhatsApp Business app on your phone after the migrationb. You will not be able to make WhatsApp voice calls and video calls, as it is not supported by the integration.c. You can continue using that phone number to receive normal callsPFA differences between WhatsApp, WhatsApp Business and WhatsApp Business integration/API in this support article

7
BenSteele
Community Debut
1 year ago
mohmmed shek zen
Apprentice
mohmmed shek zenApprentice
asked in Chatbot and AI

How to use marketing apps in fresh chat to chat in whats app

Hi @mohmmed shek zen - Unfortunately, WhatsApp’s template messages (notifications) cannot be sales-y in nature, so we cannot send marketing updates via notifications on WhatsApp. There are other ways of using WhatsApp for marketing though. 1. Using Opt-ins on different channels like your Website, emails, mass SMS campaigns2. Using Click-to-WhatsApp ads in Instagram and Facebook3. Getting people on WhatsApp using the above steps and then using a bot to create quizzes on WhatsAppThis blog tells you how WhatsApp can be used for marketing and sales.

1
V
Top Contributor
3 years ago

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