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Replies posted by lulrichs

8 Replies

NathMan
Apprentice
NathManApprentice
asked in Freshservice – London User Network

{{cf_employee_name}} - Not working on Offboarding forms

@NathMan were you able to get this working?  I’ve also noticed that it does not work, and I need the user’s name rather than the email.

1
L
Top Contributor
8 days ago
desktopsupprt1
Skilled Expert
desktopsupprt1Skilled Expert
asked in Employee Onboarding

Re-Send hiring manager email

I want to send the email reminder on demand, i.e., right now. @desktopsupprt1 I just wanted to add, the Onboarding Initiator can send a reminder email from the request, so long as it is still waiting for the Manager to do their part: 

3
L
Top Contributor
12 days ago
L
Top Contributor
lulrichsTop Contributor
asked in Employee Onboarding

How to set due date as custom onboard field?

Okay so this is what I get for spending the last month of my life working solely on setting up Freshservice & automations…….Clear as day in the automation, there’s a drop down on the date field for the ISO date……..****** FACEPALM ******

6
suvashini.balashanmugam
Contributor
14 days ago
R
Skilled Expert
RichardRSkilled Expert
asked in Ticket & Workflow Management

Duplicate tickets challenge ...

Hi @RichardR!  I am facing a similar issue!  Were you by chance able to get this figured out?

2
R
Skilled Expert
16 days ago
L
Top Contributor
lulrichsTop Contributor
asked in Employee Onboarding

Business Agents and Onboarding?

Just an update…… I don’t know what I was doing but I figured out I was able to add their Agent Group from the HR Workspace to the Onboarding initiators….. doh🤦🏻

1
L
Top Contributor
19 days ago
desktopsupprt1
Skilled Expert
desktopsupprt1Skilled Expert
asked in Employee Onboarding

Re-Send hiring manager email

Are you talking about the stakeholder/approver email?  Within the workflow, you can send a reminder email every [x] hour. 

3
L
Top Contributor
12 days ago
L
Top Contributor
lulrichsTop Contributor
asked in Employee Onboarding

How to set due date as custom onboard field?

Hello @lulrichs if @suvashini.balashanmugam ‘s suggestion doesn’t work, can you share with us what errors you are getting? Hi all!So I had some time to get back around to this and tried the above suggestions, but it doesn’t seem to be working properly.I actually created custom fields for this, because I have a form that handles New Hires as well as LOA Returners.  We also require a time, and I don’t think the default Start Date field offered a time option.  Okay so bear with me now…Here is the form field when they submit the request:When the ticket is entered, it shows like so:Here is my workflow (I also tried entering the above 04-29-2024 12:00 PM into the test expresion field and I’m getting errors there, so right off the bat I just know it’s not working):Just for reference, here’s my Action:I know the workflow is working because the other fields I have configured are populating correctly (but obviously those are easier because they’re just text fields).Let me know if you need a

6
suvashini.balashanmugam
Contributor
14 days ago
L
Top Contributor
lulrichsTop Contributor
asked in Employee Onboarding

How to set due date as custom onboard field?

Thank you all so much for the help!!! I am currently trying to build out the IT side of our ticketing system and haven’t gotten back around to this, but will definitely update you all when I do!

6
suvashini.balashanmugam
Contributor
14 days ago

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