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Topics started by kjetil.jacobsen

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K
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kjetil.jacobsenContributor
posted in Archives - Freshdesk

Does chat with Freshdesk support actually work?

It seems like on every freshdesk support page I goe I get the window "Chat in progress - How can we make your day". I have tried this several times now but a part from automated responses saying that "Looks like all our agents are tied up right now :( Sorry about that, but please leave us a message and we'll get right back." I have never gotten a real answser.Has anybody actually had any success with this?

3
K
Contributor
9 years ago
K
Contributor
kjetil.jacobsenContributor
posted in Archives - Freshdesk

WYSIWYG and HTML editor problems

Hi just wanted to share some problems we've run into recently and with workarounds (if they exist).*Not able to save changes made in the HTML editor.Workaround: Switch back to WYSIWYG before saving and make sure you are using Chrome for your browser*Near impossible to edit a page as every action takes 1 minute and often there are timeouts.Workaround: This is probably caused by extra <p> p tags added to the end of your page and sofar the only workaround we found is to create a new page.*Extra p-tags added to your HTML which are not possible to deleteWorkaround: No workaround exists as even creating a new page will only help for a certain time. Freshdesk are aware of this and apparently they will try and fix it in their next release.

1
K
Contributor
9 years ago

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