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Topics started by jordanahlibank1955

3 Topics

J
Apprentice
jordanahlibank1955Apprentice
posted in Archives - Freshdesk

Add Customer Fields

Hey All,Thank you for the amazing Ticketing System.I have one concern.When I open a new ticket with a new customer, I press add customer, and four field came up. 1) Name 2) Number 3) Email 4) CompanyI added on customer fields Branch drop list.But it didn't came up when Add customer on opening a ticket.Is there a way to add it?Thanks

3
O
Contributor
4 years ago
J
Apprentice
jordanahlibank1955Apprentice
posted in Automations and Workflows

Assign to Ticket Creator & Amman Timezone

Dear Freshdesk Team,Hope everything okay.I have two problems that I would like it fixed if possible:An 'Execute Scenario' that will re-assign the ticket to the creator (which is our agent too)A timezone for my country Amman, Jordan. which is +2 GMTThank you

1
aravind.sundararajan
Skilled Expert
6 years ago
J
Apprentice
jordanahlibank1955Apprentice
posted in Archives - Freshdesk

Emails not sent

Dear Freshdesk Team, I'm having trouble getting verification emails for my Agents to enter to the account. To be honest, there isn't any emails going out. Like if a customer created a tickets, he doesn't get an email. I need help

1
aravind.sundararajan
Skilled Expert
6 years ago

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