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Dear Freshdesk Team,


Hope everything okay.
I have two problems that I would like it fixed if possible:



  1. An 'Execute Scenario' that will re-assign the ticket to the creator (which is our agent too)
  2. A timezone for my country Amman, Jordan. which is +2 GMT

Thank you




Hi Jordan,






Thanks for posting this on our community forums. Although the option to select Amman isn't available, you can still choose from many other options with the timezone as +2 GMT.






Also , for the scenario automation, you can set the action "Assign to agent -> Event performing agent ". This will ensure that the agent who performs the scenario on the ticket, will be assigned.






Cheers!



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