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Topics started by rperlas

2 Topics

rperlas
Apprentice
rperlasApprentice
asked in Automations and Workflows

Freshdesk Automation to Discord (Webhook Trigger)

Hello.Have anybody tried creating a working Automation Rule in Freshdesk using Webhook Discord?When I tried to use the Discord webhook link, it’s not sending anything to my discord text channel.However, I found a work around on this. I created a webhook in https://pipedream.com/ and connected it to my Discord webhook.I then used the webhook generated from pipedream on my Freshdesk Automation rule and it works.I was just wondering if there are any easier way to do this. Thanks.

4
Lucas72
3 years ago
rperlas
Apprentice
rperlasApprentice
asked in Automations and Workflows

Automation (Webhook) not triggering on tickets converted from freshchat

I have a problem with my automation rules.When a ticket is created from FRESHCHAT to FRESHDESK my rules are not being triggered.When a ticket is created from FRESHDESK itself, the rules are working normally.

1
hemanth.ramya
Community Manager
3 years ago

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