I have a problem with my automation rules.
When a ticket is created from FRESHCHAT to FRESHDESK my rules are not being triggered.
When a ticket is created from FRESHDESK itself, the rules are working normally.
Solved
Automation (Webhook) not triggering on tickets converted from freshchat
Best answer by hemanth.ramya
Hello
Ideally, automation would work if all the conditions set up in the rules match with the tickets. Kindly elaborate more on your usecase and share screenshots of the automation rule and ticket show activities to check this for you. Alternately, you can write to support@freshdesk.com and we would be happy to help!
Cheers,
Freshdesk Community Team.
+9- Community Manager
- 626 replies
- Answer
Hello
Ideally, automation would work if all the conditions set up in the rules match with the tickets. Kindly elaborate more on your usecase and share screenshots of the automation rule and ticket show activities to check this for you. Alternately, you can write to support@freshdesk.com and we would be happy to help!
Cheers,
Freshdesk Community Team.
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