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Topics started by Arvind Ramamurti

14 Topics

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Skilled Expert
Arvind RamamurtiSkilled Expert
published in Public Sector – London User Network

Welcome to the Public Sector- London User Network Forum

Hello and Welcome to Public Sector- London User Network Forum!This is your place to connect and engage with your user network community from London from the Public Sector. We believe there’s nothing more unstoppable than when people come together.Our mission is to create a user group of diverse individuals who will support, challenge, and inspire one another by providing a platform for networking, mentorship, and development. We encourage you to share your knowledge, ask questions, participate in discussions and become an integral part of this community. Now, it’s time for some introductions!!Go ahead and introduce yourself and let everyone get to know you. Here are some optional prompts to help you:A little bit about you and what you do (need not be restricted to what you do professionally) Why you do what you do? What brought you here to this community? Share anything happy/ funny/ embarrassing that has happened to you Describe yourself in one wordFeel free to add photographs or anyt

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9 months ago
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Skilled Expert
Arvind RamamurtiSkilled Expert
asked in Johannesburg User Network

Agent Roundtable at 5PM SAST tonight! Tune in!

Hey everyone! You might remember me from the event in Johannesburg- it was so great to see you all there :) As mentioned at the event, the idea is to keep the conversation going and we intend to keep providing you with content that matters. In this spirit, we’re hosing an Agent Roundtable on the Community today at 5PM SAST. It’s on Zoom so feel free to join us on your way back home for a nice conversation you may relate to, and hopefully learn from!Join us to Learn how you can spread good teamwork remotely and on-site Hear real-life examples of how a helping hand has made a substantive difference in the happiness of a team Explore tools you use within Freshdesk/Freshchat that can help you be a better team member and contribute to your community  RSVP here

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Skilled Expert
1 year ago
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Skilled Expert
Arvind RamamurtiSkilled Expert
posted in Cape Town User Network

Agent Roundtable tonight at 5 PM SAST!

Hey everyone! You might remember me from the event in Cape Town- it was so great to see you all there, the stuffy room notwithstanding :) As mentioned there, the idea is to keep the conversation going and we intend to keep providing you with content that matters. In this spirit, we’re hosing an Agent Roundtable on the Community today at 5PM SAST. It’s on Zoom so feel free to join us on your way back home for a nice conversation you may relate to, and hopefully learn from! Join us to Learn how you can spread good teamwork remotely and on-site Hear real-life examples of how a helping hand has made a substantive difference in the happiness of a team Explore tools you use within Freshdesk/Freshchat that can help you be a better team member and contribute to your community  RSVP here

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Skilled Expert
1 year ago
A
Skilled Expert
Arvind RamamurtiSkilled Expert
published in ASEAN User Network

Welcome to the ASEAN User Network Forum

Hello and Welcome to ASEAN User Network Forum!This is your place to connect and engage with your ASEAN user network community.We believe there’s nothing more unstoppable than when people come together.Our mission is to create a user group of diverse individuals who will support, challenge, and inspire one another by providing a platform for networking, mentorship, and development. We encourage you to share your knowledge, ask questions, participate in discussions and become an integral part of this community. Now, it’s time for some introductions!!Go ahead and introduce yourself and let everyone get to know you. Here are some optional prompts to help you:A little bit about you and what you do (need not be restricted to what you do professionally) Why you do what you do? What brought you here to this community? Share anything happy/ funny/ embarrassing that has happened to you Describe yourself in one wordFeel free to add photographs or anything that you’d like to share with all of us!

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Skilled Expert
1 year ago
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Skilled Expert
Arvind RamamurtiSkilled Expert
published in Freshservice – Denmark User Network

Welcome to the Freshservice– Denmark User Network Forum!

Hello and Welcome to Freshservice– Denmark User Network Forum!This is your place to connect and engage with your Freshservice user network community from Denmark. We believe there’s nothing more unstoppable than when people come together.Our mission is to create a user group of diverse individuals who will support, challenge, and inspire one another by providing a platform for networking, mentorship, and development. We encourage you to share your knowledge, ask questions, participate in discussions and become an integral part of this community. Now, it’s time for some introductions!!Go ahead and introduce yourself and let everyone get to know you. Here are some optional prompts to help you:A little bit about you and what you do (need not be restricted to what you do professionally) Why you do what you do? What brought you here to this community? Share anything happy/ funny/ embarrassing that has happened to you Describe yourself in one wordFeel free to add photographs or anything that

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Skilled Expert
1 year ago
A
Skilled Expert
Arvind RamamurtiSkilled Expert
published in Freshdesk – Sweden User Network

Welcome to the Freshdesk – Sweden User Network Forum!

 Hello and Welcome to Freshdesk – Sweden User Network Forum!This is your place to connect and engage with your user Freshdesk user network community from Sweden. We believe there’s nothing more unstoppable than when people come together.Our mission is to create a user group of diverse individuals who will support, challenge, and inspire one another by providing a platform for networking, mentorship, and development. We encourage you to share your knowledge, ask questions, participate in discussions and become an integral part of this community. Now, it’s time for some introductions!!Go ahead and introduce yourself and let everyone get to know you. Here are some optional prompts to help you:A little bit about you and what you do (need not be restricted to what you do professionally) Why you do what you do? What brought you here to this community? Share anything happy/ funny/ embarrassing that has happened to you Describe yourself in one wordFeel free to add photographs or anything that

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Skilled Expert
1 year ago
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Skilled Expert
Arvind RamamurtiSkilled Expert
published in Freshservice – Sweden User Network

Welcome to the Freshservice – Sweden User Network Forum

Hello and Welcome to Freshservice – Sweden User Network Forum!This is your place to connect and engage with your user Freshservice user network community from Sweden. We believe there’s nothing more unstoppable than when people come together.Our mission is to create a user group of diverse individuals who will support, challenge, and inspire one another by providing a platform for networking, mentorship, and development. We encourage you to share your knowledge, ask questions, participate in discussions and become an integral part of this community. Now, it’s time for some introductions!!Go ahead and introduce yourself and let everyone get to know you. Here are some optional prompts to help you:A little bit about you and what you do (need not be restricted to what you do professionally) Why you do what you do? What brought you here to this community? Share anything happy/ funny/ embarrassing that has happened to you Describe yourself in one wordFeel free to add photographs or anything

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Skilled Expert
1 year ago
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Skilled Expert
Arvind RamamurtiSkilled Expert
published in Freshservice – Manchester User Network

Welcome to Freshservice– Manchester User Network Forum

Hello and Welcome to Freshservice– Manchester User Network Forum!This is your place to connect and engage with your Freshservice user network community from Manchester. We believe there’s nothing more unstoppable than when people come together.Our mission is to create a user group of diverse individuals who will support, challenge, and inspire one another by providing a platform for networking, mentorship, and development. We encourage you to share your knowledge, ask questions, participate in discussions and become an integral part of this community. Now, it’s time for some introductions!!Go ahead and introduce yourself and let everyone get to know you. Here are some optional prompts to help you:A little bit about you and what you do (need not be restricted to what you do professionally) Why you do what you do? What brought you here to this community? Share anything happy/ funny/ embarrassing that has happened to you Describe yourself in one wordFeel free to add photographs or anythin

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Skilled Expert
1 year ago
A
Skilled Expert
Arvind RamamurtiSkilled Expert
published in Freshdesk – Manchester User Network

Welcome to the Freshdesk- Manchester User Network Forum

Hello and Welcome to Freshdesk – Manchester User Network Forum!This is your place to connect and engage with your Freshdesk user network community from Manchester.  We believe there’s nothing more unstoppable than when people come together.Our mission is to create a user group of diverse individuals who will support, challenge, and inspire one another by providing a platform for networking, mentorship, and development. We encourage you to share your knowledge, ask questions, participate in discussions and become an integral part of this community. Now, it’s time for some introductions!!Go ahead and introduce yourself and let everyone get to know you. Here are some optional prompts to help you:A little bit about you and what you do (need not be restricted to what you do professionally) Why you do what you do? What brought you here to this community? Share anything happy/ funny/ embarrassing that has happened to you Describe yourself in one wordFeel free to add photographs or anything th

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Skilled Expert
1 year ago
A
Skilled Expert
Arvind RamamurtiSkilled Expert
published in Announcements and Events

Let's talk CX | Feb 28th| Post your questions for our CX expert

Hey Community! The 5th edition of the CX review is out. We surveyed experts and practitioners to identify and unveil CX trends that will likely play out in 2022. Read it here. And this is your chance to explore the topic with our in-house specialist, Meeta Sharma. Grab a cup of coffee, and hang out with us on 28 February at 9:30 AM PT to dive deeper into these CX trends. Ask questions, get insights, and network with your peers. To help you get a head start on the coffee chat, here are some of the high-level takeaways from all the interviews and research we did:  There will be more CX representation at the top table. The role of a CXO will become essential and hence more defined. CX veteran Greg Tucker shares the defining tenets of their role. Basics, consistency, and focus will define customer experience in 2022-Gurnoor Dhillon, CEO at GoToko explains why simplicity is the ultimate sophistication. Experiences will move from automation to prediction. It would mean that CX teams will

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manns
Skilled Expert
2 years ago
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Skilled Expert
Arvind RamamurtiSkilled Expert
published in Announcements and Events

The Demo District ft. Freshdesk | 3 key features highlighted | March MadnessDemo

Hello Freshdesk folks We’ve teed up the perfect demo to kick start March (madness)Presenting the Demo District, a visual space where you can deep-dive into the Freshdesk universe. Product expert, @hemanth.ramya has lined up the perfect jump shot. Dive into the video to get your hands on Solutions and permissions Customized notifications Agent update/ addition  If you have any questions about these features, add them in the comments below, our product experts are at your service.What topics/ support questions would you like us to cover next? Tell us in the comments. 

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Skilled Expert
2 years ago
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Skilled Expert
Arvind RamamurtiSkilled Expert
published in Announcements and Events

Launching #TipsTuesdays

We can't believe its almost the end of February, where is the time flying? We hope you’ve all had a good start to the year :)The community was built for us to share, learn and find product solutions and ofcourse make our work lives a whole lot easier. That's why we're super excited to be launching #TipsTuesdays - Freshdesk tips and tricks that would be very useful. The first edition is all about Ticketing workflow. Check it out below: #TipsTuesdaysWe'd love to hear from you- comment below if you found this useful and if there are any cool hacks you want to share! Also, let us know if you want to see tips on something specific.Watch this space for the next edition

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Skilled Expert
2 years ago
A
Skilled Expert
Arvind RamamurtiSkilled Expert
published in Announcements and Events

Vote for us at the CMX Awards 2022!

The most beautiful part of Communities is that it brings people together- especially in today’s day and age where brands are trying to build meaningful and organic relationships with their customers.    Which is what excites us the most. While we're at it, it's incredible to have our efforts recognized by the experts. We've been nominated for the "Best New Community'' at the CMX Community Industry Awards 2022. The Community Industry Awards is the largest event to recognize and celebrate the best in the community industry. Just like always, we would love your encouragement!Voting for the public is open till the 19th of November.Please do cast your vote here: https://bit.ly/3HrpobI(Please choose the category “Best New Community” and select Freshworks) Thank you for making this place delightful. We couldn’t do it without you!

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Skilled Expert
2 years ago
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Skilled Expert
Arvind RamamurtiSkilled Expert
published in Announcements and Events

Announcing the launch of The CX Review

We are thrilled to present to you The CX Review - a thought leadership publication on CX that lives to serve those who care deeply about customer experiences.Through high-quality writing, The CX Review will dive deep into all matters of CX from a place of genuine curiosity. It explores popular notions, unpacks truths, and clears the path for delightful CX strategies.The inaugural issue addresses how to manage uncertainties to ensure customer-centricity. In the light of the global pandemic, a whole range of complex and unfamiliar problems have come up for business leaders, especially those in customer-facing roles.Read the inaugural here: https://www.thecxreview.com/A huge shoutout to @meeta.sharma who has spearhaded the efforts in launching this. Feel free to reach out to Meeta, @ThatCommunityGuy, or me for any feedback / assistance.

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Skilled Expert
2 years ago

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