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Topics started by Mykola Zhuravel

3 Topics

Mykola Zhuravel
Skilled Expert
Mykola ZhuravelSkilled Expert
asked in How do I....?

Anyone else facing issues with messages not appearing in Freshchat web-widget?

Hey there, fellow Freshchat users!I hope everyone is doing well. I wanted to reach out to see if any of you have come across a peculiar issue while using Freshchat's web-chat widget. We've been facing a problem where our agent's messages are not visible to customers. It's like our responses are disappearing into thin air!Here's what happens: Our agent types out a reply, but the customer responds with things like, "I can't see any writing" or "Hello, anyone there?". It's frustrating because it seems that the customers aren't receiving our messages at all.We reached out to the Freshchat support team, and they told us that no other users have reported this issue. But we're really curious to know if any of you have experienced something similar. Are we alone in this? 😿

2
Mykola Zhuravel
Skilled Expert
9 months ago
Mykola Zhuravel
Skilled Expert
Mykola ZhuravelSkilled Expert
asked in Portals, Emails & Other Channels

Where is emoji for Freshdesk article? 2023 today

2023 today, but emojis for Freshdesk is still out of office. R U serious? 

0
Mykola Zhuravel
Skilled Expert
6 months ago
Mykola Zhuravel
Skilled Expert
Mykola ZhuravelSkilled Expert
posted in Messaging Channels

Message Delivery Issue in Freshchat's Web Interface - Your Input Needed!

Dear Freshchat Community,I am writing to bring attention to a critical issue that seems to be affecting some of us while using Freshchat's web interface. In a previous thread, I received a response from "thebangaloredhaba," who confirmed that they have encountered the same problem with messages not showing up in the Freshchat web gadget.This discovery was quite surprising, as the Freshchat team had initially mentioned that they hadn't received similar reports from other customers 🤔. It's essential for all of us to be aware of the scope of this issue and to come together as a community to find a resolution.We are reaching out to every member of this community to ask: Have you experienced any challenges with messages not being delivered to customers via Freshchat's web chat? If so, we want to hear from you. Your input and experiences are crucial in identifying the root cause of this problem and collaborating on potential solutions.Please take a moment to share your insights, whether you

0
Mykola Zhuravel
Skilled Expert
9 months ago

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