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Freshdesk Customer Success Release Notes - January 2023Release Notes

Bug fixesBug fixesThese were the bugs detected, and they’ve now been fixed. “Recap email pending” was displayed instead of Touchpoints name in Touchpoints Summary email. My dashboard and Account list page were having a space issue.

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1 year ago
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roopali.chugApprentice

Get notified whenever the call quality is poor.

With network error warning message, receive a warning message whenever the call quality is poor. You also have the option to snooze the notification. Plus, get additional analytics on call quality to understand why and when the issue happened.  Learn more. 

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1 year ago
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roopali.chugApprentice

Freshdesk Contact Center Release Notes - February 2023

Bug fixesBug fixesThese were the bugs detected, and they’ve now been fixed.Restrict customers from creating Freshcaller domains in same name. Supervisor does not see call barging control panel when call parking is enabled mic_permission feature was not enabled by default for new signups Caller widget opens automatically when a user opens the integrated account page For round-robin enabled calls, if the first agent ignored an incoming call, the second agent hears the ringing sound twice even after the call was attended.  All the messages are playing only in either male/female voice Redirect to contact from phone widget in Freshsales is redirecting to the total contacts page In Free plan, unable to update hangup as rule for a number when downgraded from growth Multiple tickets are getting created for a call Phone credits become 0(zero) in an existing account when wallet is created Deduct credits is giving an error as current account is not set in serializer When a user purchases a number

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1 year ago
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roopali.chugApprentice

Freshdesk Contact Center Release Notes - March 2023

New Features and Enhancements Bug fixesNew Features and EnhancementsNetwork Error Warning Agents can now receive a warning message whenever the call quality is poor and can also snooze the notification. Admins get additional analytics on call quality. More details here.Concurrent Call ManagementLimit the number of incoming calls an agent can receive at a time, to manage workload for agents who are a part of multiple teams better. Available for Freshdesk Contact Center customers only. More details here.      Bug fixesThese were the bugs detected, and they’ve now been fixed.In Freshsales, clicking on a contact from phone widget was redirecting to the total contacts page  In Free plan, unable to update hangup as rule for a number (when downgraded from the growth plan) Call cost worker failing if caller's country code not present.  Multiple tickets were created for a call  Phone credits became zero in an existing account when wallet is created  Deduct credits was giving an error as current

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1 year ago
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roopali.chugApprentice

Freshdesk Contact Center Release Notes - January 2023Release Notes

New Features and Enhancements Bug fixesNew Features and Enhancements Forward calls to an external numberAdd an external phone number to the existing call queues and IVRs. With this, businesses can forward incoming calls to an external number. More details are here.  Bug fixesThese were the bugs detected, and they’ve now been fixed.  For text-to-speech messages, all the messages were playing in either male or female voice regardless of the settings. On Call | Signup failure | When first_landing_page or first_landing_url has un-encoded characters. Marketplace & PhoneBot pages were not loading in INT region integration accounts. Call Recordings were not playing in CRM Caller Pages. Selectable features were not added to the CRM enterprise plan sign-up. Network Warning - profile icon was not disappearing after 5 secs. Network Warning - for the conference call, network logs were not available for 2nd Agent. The network warning banner was not present for subsequent unparked

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1 year ago

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